Daily Archives: October 2, 2017

Gary C. of Winston-Salem, NC

Eight months ago, Gary C., caretaker for the Christ Wesleyan Church in Winston-Salem, NC called Tar Heel Basement Systems for help with the church’s wet basement. After inspecting the problem, the company recommended and installed a BasementGutter™ perimeter drainage system and sump pump system. In this video, Gary speaks of his experience with Tar Heel and about his basement that has remained dry since the work was performed.

Ronald V. of Winston-Salem, NC

According to Ronald V. the basement in his Winston-Salem home was flooding so bad, that after a heavy rain he could go down the stairs and take a bath. He knew he needed to have the basement fixed, but having had some terrible experiences with contractors in the past. he just didn’t know who to trust. He called Tar Heel Basement Systems to schedule a free estimate. Just before the scheduled appointment, when he received our material in the mail containing not only information about our company, products and services but also about the system design specialist that was coming to his home, he knew he had chosen the right company for the job. He was very impressed with the inspection, which was very thorough, and the way he was with presented the available solutions for the problems. He was very comfortable with the solutions he chose and knew exactly to expect after that visit. The crew came on time, worked quickly and left nothing behind but a clean, dry basement, that’s been put to test few times after the job was done, and remains dry as a bone.

Greg P. of Winston-Salem, NC

Greg P.’s home in Winston-Salem had a water intrusion problem in the crawl space. He tried to call a landscaping company to see if the problem could be solved with some grading, but it didn’t work as well as he expected. The landscaping company them recommended Tar Heel Basement Systems so he called the company and is very happy he did.  “Together we came up with a plan that would work for us,” he says. Greg is very happy with the entire experience he had with the company and the work performed.”The basement looks significantly better after they were finished that it did before. They transformed the basement. We’ had no water issues since then. It’s been a very good, worthwhile investment on our part.”

WBFJ Radio Station of Winston-Salem, NC

The sidewalk around the WBFJ Radion Station headquarters, in Winston-Salem, NC was sinking towards the building and water was leaking into the kitchen area of the building.The owner had called other contractor to have the problem solved but was told that the entire sidewalk would have to be replaced — and that was something that he could not afford.Then he heard of Tar Heel Basement Systems. The company was, at the time, working for his next door neighbor. When our PolyRenewal™ Specialist came to the building, the owner was very impressed with the presentation and with the product itself.”It almost made me want to become a salesperson for you,” he says. ” I like science, I like to see how things work, and some of this was just amazing. This PolyRenewal that you did here, this is just amazing!”

Greg H. of Wise, VA

Greg H. from Wise, VA had a chronically wet basement. The more it rained the more water would get into the basement. After spending too many days running sump pumps and using squeegees to get water out of the basement and trying to salvage items stored in it, he decided to look into solutions to stop the problem. All the other contractors he looked into, offered expensive and very disruptive waterproofing solutions, most of which involved excavating the backyard and exposing the entire foundation to install conventional french drain. Tar Heel Basement Systems, however, had a completely different, patented solution that was not only proven effective but also backed by a Transferable Lifetime Warranty. Greg is very happy to have chosen us, and even happier with the fact that his basement is now dry and protected for as long as his house stands! “If you’re not using Tar Heel Basements, you’re stuck in water!”, says Greg.

Betty C. of Jonesville, NC

Betty C. basement in Jonesville, NC had a chronic flooding problem. Every rain storm caused the water to leak in and rise up to her ankles. After struggling with flooding and messy cleanups for a number of years she decided to call Tar Heel Basement Systems for help.  By the time the systems design specialist was done inspecting her property and designing a custom solution for the basement problem, she knew she did not need to call anybody else.  The crew came in when they were supposed to, installed a full perimeter drainage system and two sump pumps. The job was finished on schedule and Betty hasn’t had a drop of water in her basement since.”I really give this company five stars, because it is really a great group of people, and I am very happy with the work that they’ve done,” concludes Betty.

Ed S. of Lansing, NC

This church in Lansing, NC had terrible basement flooding problems. During heavy rains they would get up to 18 inches of water in the basement, and when the water was finally gone, they had to deal with the aftermath: musty smells and mold problems. Ed decided that it was time to fix it once and for all.  After seeing Tar Heel Basement System billboard advertising, they made the call that would forever change the way the congregation had been using the basement.Ed was really impressed with the inspection and the thorough explanation provided by the system design specialist. He knew then and there that he had called the right company from the job.At first, they only wanted the water problem solved, which was accomplished when Tar Heel installed a BasementGutter™ interior drainage system, and a good sump pump system. “We’ve had all the rain and snow this winter and we haven’t had one problem yet!”Seeing the great results after the waterproofing system was installed, they decided to call Tar Heel again, this time to finish the walls and floor of the basement, transforming a previously unused area of the building, into useful rooms for the congregation — including carpeted rooms for the children.”We’re just pleased. Very pleased. The whole church is pleased!” explains Ed. He’s been recommending Tar Heel to others in the community ever since. “I don’t think you’d do nobody wrong! Everything has just been wonderful!”

Margaret C. of Madison, NC

The basement in Margaret C.’s Madison, NC home used to leak during heavy rains. The crawl space was just like most typical crawl spaces in North Carolina: dirt-floored, moldy and humid.After watching Tar Heel Basement Systems commercials on TV she decided to call the company.When our system design specialist came to take a look at the problems, she also mentioned that the chimney was pulling away from the house, and was pleasantly surprised when  Tar Heel Basement Systems offered her a solution for that problem as well.Our system design specialist proposed installing a new drainage system in the basement and crawl space, and a powerful sump pump system to collect ground water and divert it away from the foundation. The crawl space was then sealed to keep ground moisture and humid outside air from entering the space. A dehumidifier was installed to control moisture in the area year-round. The tilted chimney was lifted and restored to its original position with the use of helical piers.Margaret is really impressed with the customer care provided by the company all through the process, from sale to installation and beyond. She is also so happy with the results that she is eager to share her experience with others, and have been referring us to neighbors and friends ever since!

Joe & Marie S. of Pinnacle, NC

Three years ago Joe and Marie hired Tar Hell Basement Systems to fix his leaky basement and install wall anchors in its bowing walls. The basement, which would normally flood every time it rained, has been dry as a bone ever since, even after the heaviest storms. Happy with the results and confident that their basement is fully protected, they decided to call Tar Heel Basement Systems again. This time to reclaim the basement as additional living space for the family and finish it into a “man cave” for Joe. In this video the couple speaks about their experience with Tar Heel and proudly showcase their beautiful, newly finished “man cave”.”You can tell they love what they do, and they’re good at what they do,” says Marie.

Clady H. of Walnut Cove, NC

The crawl space in Clady H.’s home had a chronic problem with standing water. Two to three inches of rain were enough to turn the area under his house into a puddle, which ended up creating several other problems for this customer. He tried every solution he could think of to fix the problem to no avail. He then decided to call Tar Heel Basement Systems for help and is really happy with the service and the solutions we provided. The crawl space has been dry since the new craw space drainage system, and sump pump were installed — even after some substantial rainfalls and a few big storms. “They did a very good cleanup job, they made no mess while they were here, and they were very professional!” — says Clady.

Edward P. of Stokesdale, NC

Edward P. from Stokesdale, NC first learned about Tar Heel Basement Systems through one of our mailers. At the time he was looking for a company to fix the musty, wet crawlspace under his home. He had other companies come and give him a quote, but only Tar Heel Basement Systems offered him a solution he was comfortable with. It this video he speaks about the project and the results after the crawl space was sealed, insulated and dehumidified. He also speaks about the experience he had with the company: “They were very thorough, they did a great job, they cleaned up behind themselves and left everything immaculate when they left. You guys did a great job. Thank you!” says Edward.

Mary F. of Summerfield, NC

Mary F. from Summerfield, NC first heard of Tar Heel Basement Systems while searching the internet for solutions to fix the floor above her crawl space. The brick pillars holding the beams that support the floor structure had settled considerably overtime, causing the floor to sag. Mary was impressed with Tar Heel Basement Systems website, which unlike the websites from other local companies,  contained a comprehensive amount of information concerning crawl space problems and solutions. That was enough to make her feel confident about calling the company for an estimate. The system design specialist that came to inspect her home was very knowledgeable and able to answer all her questions. Upon inspection he found out that not only the floors were sagging but mold was present, and the crawl space had been harboring local wildlife including rodents and snakes. He custom designed a solution that would restore the structural integrity of the crawl space, keep moisture under control and wildlife out of her crawl space. The complete system when installed would make it more energy efficient through better insulation, get rid of all the mold and prevent it from ever coming back. The crew that performed the installation was very professional, very respectful and thoroughly cleaned up after themselves. She is very happy with her now clean and mold-free crawl space that will not only allow her to leave more comfortably in her home, but it is a great asset to her home when it comes the time to sell, because with the Lifetime Transferable Warranty provided by Tar Heel, the new homeowner won’t need to worry about the crawl space.

Mark M. of Burlington, NC

The basement in Mark M.’s Burlington, NC home had more problems than the typical wet basement. On top of the efflorescence stains – a clear sign of water seepage and poor foundation drainage – the walls of the basement were beginning to bow due to the enormous pressure exerted on them by the movement of the soil around the foundation -which would expand when over-saturated with water. Mark feared that these walls would eventually cave in, compromising his home’s structural integrity. After researching solutions and having a few area contractors inspect the property, he felt that Tar Heel Basement Systems was the only company proposing a solution that made sense for his home.  During the inspection process, he asked many questions and the system design specialist was able to answer each one of them, in a way that made Mark feel confident hiring Tar Heel for the project. While very impressed with the knowledge and professionalism of our system design specialist, he was even more impressed with the crew that performed the actual installation. Not only were they clean, professional and courteous, they were also all extremely knowledgeable. “The thing that amazed me the most was (…) if you just stood there and watched them – and I did – I couldn’t figure out for a long time which one of these people was responsible and in charge of this operation because they just worked as a team!”  — explains Mark. He is very happy with the results. He will never have to worry about basement leaks, and the walls are stable again. “I was more impressed with the character of the people, of the installers, and their knowledge and their work ethics. It was amazing, absolutely amazing!”

Robert 0. of Boone, NC

Robert learned about Tar Heel basement systems through another contractor who was working on their home. When they complained about the fact that their home was very cold during the winter time, the contractor suggested that they called Tar Heel Basement Systems to have the crawl space sealed and insulated. Tar Heel Basement Systems came to inspect the place and noticed that not only there was a lot of air from the crawl space leaking into the living space, but the air that they were paying to heat was being distributed through uninsulated flexible ducts that run through the crawl space. Thus, a lot of that heat was being lost in the crawl space, before it made into the rooms. We installed a full CrawlSeal™ System, which completely sealed the crawl space from the dirt floor and outside air. As a result, his home is much warmer and comfortable, and since the work was completed in May 2011, he has been saving an average of $40 per month in energy bills. That is over $400 a year! He also noticed a decrease in propane bills! He is so satisfied with the results of his CrawlSeal™ Systems, that he has been referring friends and family to us ever since! If your home is too cold in winter time, damp and uncomfortable during summer time, if you have warping or creaking floors, and detect musty smells around the house, or if someone in your family has allergy symptoms that seem to get worse indoors, your crawl space might be the source of all these problems! Let the experts at Tar Heel Basement Systems fix it for you! We will inspect if for free, so it will cost you nothing to find how just how much more comfortable and energy efficient your home can be with our crawl space encapsulation system.

Scott H. of Boone, NC

Scott H. from Boone, NC already had a positive experience with Tar Heel Basement Systems. Several months ago, they had installed a full perimeter drainage system and a powerful SafeDri™ Super Sump Pump System in his basement to keep it from flooding. This system worked as promised, keeping his basement dry, but this savvy homeowner had a thought. He considered heavy storms, during which he heard his sump pump turn on way too often, and wondered what would happen to his basement if the power went out. He quickly came to the conclusion that he needed a second layer of protection in case of a power outage, so he called Tar Heel again. Herman, one of our experienced system design specialists, suggested the SafeDri™ Battery Backup System. The SafeDri is a battery operated sump pump like no other in the industry. Unlike store bought backup pumps that run on Marine batteries, the SafeDri runs on a long-lasting battery, specifically designed to withstand long periods of being unused so that you can trust it will work when you need it. Like many other satisfied Tar Heel Basement Systems customers, Scott now enjoys the peace of mind of knowing that his basement will stay dry even if the power goes out, no matter how heavy the rain.

Fred & Linda N. of Yadkinville, NC

Fred & Linda N.’s home in Yadkinville, NC had two different problems: The porch was sinking into the ground — up to 3 inches in one side — and the vented, dirt-floored crawl space had all the typical problems of the typical unconditioned North Carolina crawl space: it was damp and moldy. Tar Heel Basement Systems was the company they chose to help solve both problems.The sinking porch was brought back to level using the PolyRenewal system, a structural-grade polymer injected under the slab through a dime-size hole. The crawl space was encapsulated using the CrawlSeal™ system, and a potent dehumidifier.Fred and Linda are very happy with the results and with the overall experience. “Everyone was very polite, very professional. We feel that the results we ended up with were great so we’re very pleased. We’d definitely recommend Tar Heel Basement Systems to other people….”

Michael T. of Greensboro, NC

Michael’s home in Greensboro, NC had an unusual type of crawl space with walls that were merely carved in the dirt. There was absolutely nothing to retain and keep them from caving in. So, on top of all the problems that are common dirt, vented crawl spaces in North Carolina, such as high moisture levels, mold, dry rot and structural decay Michael also has to deal with water and mud coming in during heavy rains, and since the heating and cooling system was also housed in the crawl space, the constant fear that the walls would cave in and ruin his HVAC system. Michael had several types of contractors come and take a look at the problem – from specialty foundation contractors to general contractors. Everyone had a different opinion and suggestion, but Michael wasn’t impressed with any of them. He kept looking. While researching over the Internet, he found Tar Heel Basement Systems and scheduled an estimate. Will, the sales director came to his aid. From the start Michael felt that he had finally found a company that knew what they were doing. The inspection was very thorough, a number of measurements were taken, and diagnostic procedures were performed. Will then sat with his laptop, and using a state-of-the-art software calculated exactly what was needed to permanently and effectively solve all the problems in that crawl space. Michael was very confident when he finally hired Tar Heel, that they would deliver the results they promised. He was also very impressed with the professionalism, punctuality, and cleanliness of Tar Heel’s courteous and knowledgeable crew of trained and certified installers – and even happier with the products. The crawlspace in Michael’s home now is safe, clean, dry and healthy – and he knows he will never again have to worry about what is going on there, rain or shine. If you have any sort of crawl space, basement or foundation problems, don’t waste your time looking around. Go straight to the pros at Tar Heel Basement Systems. North Carolina’s experts in “All Things Basements!”

Jody C. of Greensboro, NC

Jody C. from Greensboro, NC had been thinking about having his home’s crawl space fixed. After meeting with our system design specialist, he decided to chose Tar Heel Basement Systems for the job because according to him the entire process was really smart and thorough, addressing many problems at once. From the humidity and mold issues, to the sagging floors. “I didn’t realize my floors bounced!”, says Jody. “The floors are solid again. The house is no longer humid, my air conditioner doesn’t run as much, everything that was promised is happening!” he concludes.

Becky D. of Winston-Salem, NC

Becky D. first learned about Tar Heel Basement Systems through her Real Estate Agent, while she was still in the process of buying her new Winston-Salem, NC home. Becky was really glad she called Tar Heel and very impressed with the entire experience she had with the company. The System Design specialist that came to her home was very thorough. “He was not in any way pushy. Instead, he was very comprehensive, very knowledgeable. He spent two hours walking around the house, crawling in the crawl space, and he didn’t try to sell me anything! He just said: ‘This is what I have found, this is what we have, this is what it will do for you. I think it will be a good fit, but this is your choice.'” says Becky. After the waterproofing system was installed, he suggested a dehumidifier and explained that a store-bought, generic dehumidifier will require a lot of maintenance, consume a lot of energy and not be very effective. So after struggling for a while with a generic dehumidifier, Becky called Tar Hell again to have a Tar Heel Dehumidifier installed. She’s been very happy with the results ever since and very happy with the way Tar Heel Basement Systems handled the entire process. “They have my deepest appreciation,” she concludes.

Frank H. of Winston-Salem, NC

Frank H’s home in Winston-Salem, NC had serious crawl space problems. There was so much water seeping into the crawl that he used to joke about living over an underground river. This all changed once he saw a crawl space system installed by Tar Heel Basement Systems in another home. He knew he needed a similar system in his house, so he contacted the crawl space experts at Tar Heel Basement Systems. The experts came in, inspected the place, and recommended a crawl space drainage system, a sump pump, and a full crawl space encapsulation system, conditioned with a powerful dehumidifier. The crew performing the installation was clean, courteous and punctual, leaving Frank’s home with a clean, healthy, dry and mold free crawl space. Vented, dirt crawl spaces in North Carolina are a housing nightmare waiting to happen. They are a huge source of energy loss, making your home uncomfortable and hard to cool and heat. They also harbor odors and pollutants that will eventually enter your living space, triggering allergies and ruining your indoor air quality. The moisture in the crawl space attracts pests and promotes mold growth, both of which can lead to serious structural damage and health issues if left untreated. If your home sits on a crawl space, trust Tar Heel Basement Systems to permanently fix and control moisture problems. Visit our website and call us today for a Free Estimate!

Bonnie C. of Winston Salem, NC

Bonnie C. from Winston Salem, NC noticed that the gap between the wood floor and the stone hearth of her fireplace was about two inches wide. She sealed the gap to prevent heat loss but was extremely worried when the seal came completely apart, indicating serious foundation movement. She then began to shop for a solution and as a savvy homeowner; she called three different companies to see what they had to offer and to obtain quotes for the repair work necessary. Tar Heel Basement Systems was among these companies, and Will Blake, one of the owners personally inspected her home. He thoroughly examined the situation and aided by pictures and a presentation, explained to Bonnie exactly what the problem was and the options to fix it. She was very pleased with the knowledgeable, professional and courteous treatment she received which allowed her to make an informed decision. After the consultation visit Bonnie chose Tar Heel Basement Systems to repair her home’s foundation. According to her, they had solutions no one else offered that made sense to her. They also gave her the best price. She was even more impressed when the production crew came to perform the actual work. Not only did they effectively lift and restore the chimney to its original position by the closing the gap between the floor and the hearth; they took every necessary step to do the repair work without disturbing the yard and her home. According to Bonnie, right after completion, you wouldn’t know that her home just went through a major foundation repair procedure. “This is by far the best home improvement experience I ever had with any company” – she says. “I would highly recommend this company to anyone needing help with a foundation issue, a chimney issue, a water issue, a leak. I would most highly recommend Tar Heel Basement Systems above anyone else.”

Kathi G. of Winston Salem, NC

We noticed water damage in one of our downstairs bedrooms so we called Tar Heel Basement Systems to come and diagnose the problem. Kent inspected the crawl space, found the problem and offered a solution so that it would not happen again. Before our crawl space was scary; dirty, damp and cold. It also affected the air quality of the offices above it. Now, the crawl space is white, clean and temperature controlled. You can even notice the better air quality in the rooms above the crawl space. Kent explained everything in a way that I could understand it. He even provided me with written materials. The installation crew consisted of Steve, Josh and Joe; they were professional, but personable and left the space immaculate (better than how they found it). The office staff was very professional and provided great customer service. Everyone went above and beyond to make sure the everyday operations at the Ronald McDonald House were not disturbed during the installation.

Mr. and Mrs. Jerry S. of Graham, NC

The garage floor in Mr. and Mrs. Jerry S.’s Graham, NC home had sunken seven inches in one corner, which caused it to crack as well. After doing some research on concrete lifting alternatives, they decided to call Tar Heel Basement Systems and take a good look at the exclusive PolyRenewal™ Concrete Lifting and Leveling System offered by the company.They were very impressed with both the company and the product right from the start. The system design specialist that inspected their garage was very thorough, very knowledgeable, and explained exactly what the problem was, how PolyRenewal could be used to fix, and what to expect. They were particularly impressed with the fact that with PolyRenewal there would be virtually no downtime. Only minutes after the application the garage would be ready to use.The application process was quick and clean. The structural-grade polymer foam was injected under the slab through a dime-size hole and quickly lifted the slab back to its original position.They were very happy with the technician that was overseeing the project. “It was perfectly leveled, exactly how we wanted it!” says Jerry.