Pete & Will’s Tar Heel Basement Systems has become the leading
basement waterproofing, crawlspace and foundation repair company in northwest North Carolina and southwest Virginia over the past few years.
Since 2012, the company has grown from 10 to 35 employees, increased its service area and opened a second facility. In order to continue giving the highest amount of customer service and quality work, Pete required the sales and production team to sit down together for quarterly meetings to make sure everyone is on the same page.
The group consisted of Owner, Pete Burgess, General Manager, Will Blake, Production Manager, Anthony Cass, all Systems Design Specialists and Crew Foremen. The all day meeting mainly focused on ways to maintain a clear communication channel between the sales representative and foreman for each and every installation so that the homeowner is receiving the utmost customer service. Additionally, Anthony gave a strong presentation to increase product knowledge among the team members. Lastly, the guys were able to discuss past problems on installations in order to prevent them from happening in the future.
Overall, the quarterly sales and production meeting was highly productive and offered invaluable information to the team members at Tar Heel Basement Systems. We feel that these continued education meetings will allow us to provide superb customer service and maintain that Pete & Will’s Tar Heel Basement Systems continues to become a trusted household name in wet basement repair, crawl space encapsulation, and residential foundation repair.