Job review from Karen in Winston-Salem, NC 27127

Overall Rating: 4.4 out of 5

Our Overall Service
Call Representative

Very nice representatives EVERYTIME I spoke to anyone on phone.

Sales Process

Jason was punctual, knowledgeable , and extremely polite. He is an asset to your company. He had a personal concern that we were satisfied and that schedules would work for us. My husband has dementia. Jason expressed numerous times that he wanted to be sure the work area was safe for him (for walking etc.)

Our Installation Crew

Always on time. Very nice guys.

The Cleanup Process

Our property is on a slope with lots of decking. They swept decking when finished but we have dried red clay footprints and handprints on decking. We also had gravel path that is destroyed now. We have to level off all the red clay and re-do. Not sure that this could be avoided, but just wanted to let you know that we have work to do. They did not leave any trash or mess in driveway. Very nice clean up there.

What made you choose our company:

I had several estimates done. Yours was approximately $500 more. Jason was so knowledgeable and available over the phone for my additional concerns. I received emails from your company with videos about the process. Also emails that gave options for payment. The other companies did not do these things. They emailed an estimate and that was it. No more follow-up. Jason seemed in control of the process…in a helpful way. So we felt confident going with your company.