Job review from Michael in Jamestown, NC 27282

Overall Rating: 5 out of 5

I had used a very good company before which was located in southern VA. They were very professional in every way however I wanted to use a local company for this job so I gave Tar Heel Basement Systems a try and have been very satisfied.

Our Overall Service
Call Representative
The young lady was one the best customer service representatives I have ever encountered as were the other ladies I spoke with over the phone.
Our Office Staff
These are the "other ladies" I wrote about above.
Sales Process
Trevor Lord won our confidence very quickly. My issue was not a wet basement but with Trevor's thorough inspection he helped us analyze what it was that we needed to do to remedy our problem. End result is I now have a marketable property when I did not before. We hope to enjoy several years of a problem free basement area before leaving our home to a new owner down the road.
Our Installation Crew
Orville, Jesus and Stephen were thoughtful, courteous and very efficient. When they/we encountered a problem with sewage leakage that was hidden from anyone's view inside the cinder block wall Orville notified me promptly and acted to help me get to a point of resolution so work could proceed.
The Cleanup Process
Orville, Jesus & Stephen's Cleanup met my expectations.

What made you choose our company:

Ads in the Greensboro News & Record.I had no intention of contracting to do the work on the day that Trevor Lord made his first contact yet after talking with him he won us over with his honesty and integrity.