Testimonials for Tar Heel Basement Systems

The basement in Mark M.’s Burlington, NC home had more problems than the typical wet basement. On top of the efflorescence stains - a clear sign of water seepage and poor foundation drainage - the walls of the basement were beginning to bow due to the enormous pressure exerted on them by the movement of the soil around the foundation -which would expand when over-saturated with water. Mark feared that these walls would eventually cave in, compromising his home’s structural integrity. After researching solutions and having a few area contractors inspect the property, he felt that Tar Heel Basement Systems was the only company proposing a solution that made sense for his home.  During the inspection process, he asked many questions and the system design specialist was able to answer each one of them, in a way that made Mark feel confident hiring Tar Heel for the project. While very impressed with the knowledge and professionalism of our system design specialist, he was even more impressed with the crew that performed the actual installation. Not only were they clean, professional and courteous, they were also all extremely knowledgeable. “The thing that amazed me the most was (…) if you just stood there and watched them – and I did – I couldn’t figure out for a long time which one of these people was responsible and in charge of this operation because they just worked as a team!”  -- explains Mark. He is very happy with the results. He will never have to worry about basement leaks, and the walls are stable again. “I was more impressed with the character of the people, of the installers, and their knowledge and their work ethics. It was amazing, absolutely amazing!”
Mark M. of Burlington, NC
  The basement in Margaret C.'s Madison, NC home used to leak during heavy rains. The crawl space was just like most typical crawl spaces in North Carolina: dirt-floored, moldy and humid.After watching Tar Heel Basement Systems commercials on TV she decided to call the company.When our system design specialist came to take a look at the problems, she also mentioned that the chimney was pulling away from the house, and was pleasantly surprised when  Tar Heel Basement Systems offered her a solution for that problem as well.Our system design specialist proposed installing a new drainage system in the basement and crawl space, and a powerful sump pump system to collect ground water and divert it away from the foundation. The crawl space was then sealed to keep ground moisture and humid outside air from entering the space. A dehumidifier was installed to control moisture in the area year-round. The tilted chimney was lifted and restored to its original position with the use of helical piers.Margaret is really impressed with the customer care provided by the company all through the process, from sale to installation and beyond. She is also so happy with the results that she is eager to share her experience with others, and have been referring us to neighbors and friends ever since!
Margaret C. of Madison, NC
Mary F. from Summerfield, NC first heard of Tar Heel Basement Systems while searching the internet for solutions to fix the floor above her crawl space. The brick pillars holding the beams that support the floor structure had settled considerably overtime, causing the floor to sag. Mary was impressed with Tar Heel Basement Systems website, which unlike the websites from other local companies,  contained a comprehensive amount of information concerning crawl space problems and solutions. That was enough to make her feel confident about calling the company for an estimate. The system design specialist that came to inspect her home was very knowledgeable and able to answer all her questions. Upon inspection he found out that not only the floors were sagging but mold was present, and the crawl space had been harboring local wildlife including rodents and snakes. He custom designed a solution that would restore the structural integrity of the crawl space, keep moisture under control and wild life out of her crawl space. The complete system when installed would make it more energy efficient through better insulation, get rid of all the mold and prevent it from ever coming back. The crew that performed the installation was very professional, very respectful and thoroughly cleaned up after themselves. She is very happy with her now clean and mold-free crawl space that will not only allow her to leave more comfortably in her home, but it is a great asset to her home when it comes the time to sell, because with the Lifetime Transferable Warranty provided by Tar Heel, the new homeowner won't need to worry about the crawl space.
Mary F. of Summerfield, NC
Edward P. from Stokesdale, NC first learned about Tar Heel Basement Systems through one of our mailers. At the time he was looking for a company to fix the musty, wet crawlspace under his home. He had other companies come and give him a quote, but only Tar Heel Basement Systems offered him a solution he was comfortable with. It this video he speaks about the project and the results after the crawl space was sealed, insulated and dehumidified. He also speaks about the experience he had with the company: "They were very thorough, they did a great job, they cleaned up behind themselves and left everything immaculate when they left. You guys did a great job. Thank you!" says Edward.
Edward P. of Stokesdale, NC
The garage floor in Mr. and Mrs. Jerry S.'s Graham, NC home had sunken seven inches in one corner, which caused it to crack as well. After doing some research on concrete lifting alternatives, they decided to call Tar Heel Basement Systems and take a good look at the exclusive PolyLevel Concrete Lifting and Leveling System offered by the company.They were very impressed with both the company and the product right from the start. The system design specialist that inspected their garage was very thorough, very knowledgeable, and explained exactly what the problem was, how PolyLevel could be used to fix, and what to expect. They were particularly impressed with the fact that with PolyLevel there would be virtually no down-time. Only minutes after the application the garage would be ready to use.The application process was quick and clean. The structural-grade polymer foam was injected under the slab through dime-size hole and quickly lifted the slab back to its original position.They were very happy with the technician that was overseeing the project. "It was perfectly leveled, exactly how we wanted it!" says Jerry.
Mr. and Mrs. Jerry S. of Graham, NC
The crawl space in Clady H.'s home had a chronic problem with standing water. Two to three inches of rain were enough to turn the area under his house into a puddle, which ended up creating several other problems for this customer. He tried every solution he could think of to fix the problem to no avail. He then decided to call Tar Heel Basement Systems for help and is really happy with the service and the solutions we provided. The crawl space has been dry since the new craw space drainage system, and sump pump were installed -- even after some substantial rainfalls and a few big storms. "They did a very good cleanup job, they made no mess while they were here, and they were very professional!" -- says Clady.
Clady H. of Walnut Cove, NC
Michael’s home in Greensboro, NC had an unusual type of crawl space with walls that were merely carved in the dirt. There was absolutely nothing to retain and keep them from caving in. So, on top of all the problems that are common dirt, vented crawl spaces in North Carolina, such as high moisture levels, mold, dry rot and structural decay Michael also have to deal with water and mud coming in during heavy rains, and since the heating and cooling system was also housed in the crawl space, the constant fear that the walls would cave in and ruin his HVAC system. Michael had several types of contractors come and take a look at the problem – from specialty foundation contractors to general contractors. Everyone had a different opinion and suggestion, but Michael wasn't impressed with any of them. He kept looking. While researching over the Internet, he found Tar Heel Basement Systems and scheduled an estimate. Will, the sales director came to his aid. From the start Michael felt that he had finally found a company that knew what they were doing. The inspection was very thorough, a number of measurements were taken, and diagnostic procedures were performed. Will then sat with his laptop, and using a state-of-the-art software calculated exactly what was needed to permanently and effectively solve all the problems in that crawl space. Michael was very confident when he finally hired Tar Heel, that they would deliver the results they promised. He was also very impressed with the professionalism, punctuality and cleanliness of Tar Heel’s courteous and knowledgeable crew of trained and certified installers – and even happier with the products. The crawlspace in Michael’s home now is safe, clean, dry and healthy – and he knows he will never again have to worry about what is going on there, rain or shine. If you have any sort of crawl space, basement or foundation problems, don’t waste your time looking around. Go straight to the pros at Tar Heel Basement Systems. North Carolina’s experts in “All Things Basementy!™”
Michael T. of Greensboro, NC
Jody C. from Greensboro, NC had been thinking about having his home's crawl space fixed. After meeting with our system design specialist, he decided to chose Tar Heel Basement Systems for the job because according to him the entire process was really smart and thorough, addressing many problems at once. From the humidity and mold issues, to the sagging floors. "I didn't realize my floors bounced!", says Jody. "The floors are solid again. The house is no longer humid, my air conditioner doesn't run as much, everything that was promised is happening!" he concludes.
Jody C. of Greensboro, NC
David's home in Snow Camp. NC had the typical vented, dirt-floored crawl space with all the problems commonly found in these types of structures in North Carolina. It was dirty, mold, with signs of structural decay and a moldy, damp insulation falling from between the floor joists. David knew he needed a good company to fix the problem and as a savvy homeowner he thoroughly checked several area companies before choosing Tar Heel Basement Systems."What they took out from under the house really blew my mind" says Ron. When he saw all the dirty debris, he told his wife "I wasted six, seven hundred dollars paying other people to go under the house and clean it out, and look at what is coming out of it now."After cleaning up the mess, Tar Heel installed the CleanSpace crawl space encapsulation system, and an energy-efficient dehumidifier that is virtually maintenance free, and once set will automatically monitor and control humidity to keep the area dry and mold free."It was really nice. They got finished when they told me they would, cleaned everything up, didn't have a problem with them at all. Tar Heel did a great job!", concludes David.
David R. of Snow Camp, NC
  Three years ago Joe and Marie hired Tar Hell Basement Systems to fix his leaky basement and install wall anchors in its bowing walls. The basement, which would normally flood every time it rained, has been dry as a bone ever since, even after the heaviest storms. Happy with the results and confident that their basement is fully protected, they decided to call Tar Heel Basement Systems again. This time to reclaim the basement as additional living space for the family and finish it into a "man cave" for Joe. In this video the couple speaks about their experience with Tar Heel and proudly showcase their beautiful, newly finished "man cave"."You can tell they love what they do, and they're good at what they do," says Marie.
Joe & Marie S. of Pinnacle, NC
Becky D. first learned about Tar Heel Basement Systems through her Real Estate Agent, while she was still in the process of buying her new Winston-Salem, NC home. Becky was really glad she called Tar Heel and very impressed with the entire experience she had with the company. The System Design specialist that came to her home was very thorough. "He was not in any way pushy. Instead he was very comprehensive, very knowledgeable. He spent two hours walking around the house, crawling in the crawl space, and he didn't try to sell me anything! He just said: 'This is what I have found, this is what we have, this is what it will do for you. I think it will be a good fit, but this is your choice.'" says Becky. After the waterproofing system was installed, he suggested a dehumidifier and explained that a store bought, generic dehumidifier will require a lot of maintenance, consume a lot of energy and not be very effective. So after struggling for a while with a generic dehumidifier, Becky called Tar Hell again to have a SaniDry installed. She's been very happy with the results ever since and very happy with the way Tar Heel Basement Systems handled the entire process. "They have my deepest appreciation," she concludes.
Becky D. of Winston-Salem, NC
Frank H's home in Winston-Salem, NC had serious crawl space problems. There was so much water seeping into the crawl that he used to joke about living over an underground river. This all changed once he saw a crawl space system installed by Tar Heel Basement Systems in another home. He knew he needed a similar system in his house, so he contacted the crawl space experts at Tar Heel Basement Systems. The experts came in, inspected the place, and recommended a crawl space drainage system, a sump pump, and a full crawl space encapsulation system, conditioned with a powerful dehumidifier. The crew performing the installation was clean, courteous and punctual, leaving Frank's home with a clean, healthy, dry and mold free crawl space. Vented, dirt crawl spaces in North Carolina are a housing nightmare waiting to happen. They are a huge source of energy loss, making your home uncomfortable and hard to cool and heat. They also harbor odors and pollutants that will eventually enter your living space, triggering allergies and ruining your indoor air quality. The moisture in the crawl space attracts pests and promotes mold growth, both of which can lead to serious structural damage and health issues if left untreated. If your home sits on a crawl space, trust Tar Heel Basement Systems to permanently fix and control moisture problems. Visit our website and call us today for a Free Estimate!
Frank H. of Winston-Salem, NC
Bonnie C. from Winston Salem, NC noticed that the gap between the wood floor and the stone hearth of her fireplace was about two inches wide. She sealed the gap to prevent heat loss but was extremely worried when the seal came completely apart, indicating serious foundation movement. She then began to shop for a solution and as a savvy homeowner; she called three different companies to see what they had to offer and to obtain quotes for the repair work necessary. Tar Heel Basement Systems was among these companies, and Will Blake, one of the owners personally inspected her home. He thoroughly examined the situation and aided by pictures and a presentation, explained to Bonnie exactly what the problem was and the options to fix it. She was very pleased with the knowledgeable, professional and courteous treatment she received which allowed her to make an informed decision. After the consultation visit Bonnie chose Tar Heel Basement Systems to repair her home’s foundation. According to her, they had solutions no one else offered that made sense to her. They also gave her the best price. She was even more impressed when the production crew came to perform the actual work. Not only did they effectively lift and restore the chimney to its original position by the closing the gap between the floor and the hearth; they took every necessary step to do the repair work without disturbing the yard and her home. According to Bonnie, right after completion, you wouldn’t know that her home just went through a major foundation repair procedure. “This is by far the best home improvement experience I ever had with any company” – she says. “I would highly recommend this company to anyone needing help with a foundation issue, a chimney issue, a water issue, a leak. I would most highly recommend Tar Heel Basement Systems above anyone else.”
Bonnie C. of Winston Salem, NC
We noticed water damage in one of our downstairs bedrooms so we called Tar Heel Basement Systems to come and diagnose the problem. Kent inspected the crawl space, found the problem and offered a solution so that it would not happen again. Before our crawl space was scary; dirty, damp and cold. It also affected the air quality of the offices above it. Now, the crawl space is white, clean and temperature controlled. You can even notice the better air quality in the rooms above the crawl space. Kent explained everything in a way that I could understand it. He even provided me with written materials. The installation crew consisted of Steve, Josh and Joe; they were professional, but personable and left the space immaculate (better than how they found it). The office staff was very professional and provided great customer service. Everyone went above and beyond to make sure the everyday operations at the Ronald McDonald House were not disturbed during the installation.  
Kathi G. of Winston Salem, NC
Fred & Linda N.'s home in Yadkinville, NC had two different problems:The porch was sinking into the ground -- up to 3 inches in one side --- and the vented, dirt-floored crawl space had all the typical problems of the typical unconditioned North Carolina crawl space: it was damp and moldy. Tar Heel Basement Systems was the company they chose to help solve both problems.The sinking porch was brought back to level using the PolyLEVEL system, a structural-grade polymer injected under the slab through a dime-size hole. The crawl space was encapsulated using the CleanSpace system, and a potent dehumidifier.Fred and Linda are very happy with the results and with the overall experience. "Everyone was very polite, very professional. We feel that the results we ended up with were great so we're very pleased. We'd definitely recommend Tar Heel Basement Systems to other people...."
Fred & Linda N. of Yadkinville, NC
Robert C. of Providence, NC
We highly recommend the crew (Jonathan R., Edward, & Josh W.) for the WOW Service Award. They were fast, conscientious, and professional and did an excellent job. Super young men and great representatives for your company. I put a recommendation on line. Liked how you proposed to put the piers in (down to bedrock). Your price was somewhat lower but we just liked your proposal better.
Barbara & Sanford L. of Ruffin, NC
Your crew, Jonathan Richards, Josh W and Edward, have just left our home after completing the job of installing 6 piers under our foundation. We are amazed at how professionally they were able to complete this job in such a timely manner. They went to work and it went so fast that we could not take in all in. Each member of this crew is to be commended for the way they get things done and they were all so polite and courteous. The final result is amazing. They completely cleaned up, replanted shrubs, seeded and placed straw on the yard. The cracks were closed so well that they are hardly noticeable. I highly recommend theses guys for the way they conduct business. They are genuinely interested in doing a good job. Thank you so much guys!! I rate their job as excellent!! I want them to win the WOW contest.
Barbara L. of Ruffin, NC
We are very satisfied; they did a great job. The installation crew was very informative and friendly. Orville, Jason, Blaine and Charles were very professional, people-oriented, and answered all questions asked. The office staff was very helpful, and Anthony is a good salesman. We chose you because this is your specialty, and you gave a good price.
Kirk and Vivian A. of Eden, NC
I would recommend everyone that needs basement of foundation work to hire your company! I was provided with a tremendous amount of information about the work to be performed, which is why I chose your company. I'd also like to note that David See's waterproofing crew is the "best"!
Jimmy B. of Eden, NC
I chose Tar Heel Basement Systems because their quote was much more favorable than others we received and I appreciated the respectfulness of the inspector. We looked up the company in the Yellow Pages and ended up being very satisfied with the work, the clean-up, crew and office staff. I give them a 10 out of 10 and will recommend the company to others.
Roger G. of Eden, NC
Thanks! I don't have to worry about a leaky basement anymore!! A 10. 
Janet S. of Eden, NC
He [Andrew] was thorough and informative. Great guy to have on your team. Great company, it seems you are well qualified for basement and crawl spaces.
Frank P. of Eden, NC
Amazing! Completely satisfied. Very pleased with the knowledge and professionalism show by the gentlemen who performed our work! They worked fast and efficiently and cleaned up the work space well!!! Will recommend to others.
Britany & Jason D. of Eden, NC
The reason I went with this company over another was because I believed you would do what I expected you to. My daughters had work done before.  Pete Burgess really knew his job and was very good.  I am satisfied with everything!
Bettie W. of Reidsville, NC
I was impressed with how quickly your company responded to my initial inquiry with a follow up letter. I really liked the book you sent on crawl space science prior to scheduling an appointment with a salesman. It gave me all of the info I needed to make an informed decision. Also references were provided prior to my meeting with a sales rep. Your work was exceptional, the crew was outstanding. Please feel free to use me as a reference..It has been a pleasure to do business with your company.
Jerry W. of Reidsville, NC
I chose your company because of your product design and a knowledge of your systems. I felt that your products were the best to give your customer what they need to solve their basement problems.
Elizabeth G. of Reidsville, NC
Very professional looking and considerate. Very knowledgeable of job and very much people oriented and how to communicate with customer (pleasing personality). Pointed out to me areas of concern with me present to bring my attention with potential problems in crawl space.
Elizabeth G. of Reidsville, NC
Your presentation was by far the most professional and comprehensive. Thank you for the time and effort included in your estimate and proposal.
Kaye S. of Reidsville, NC
Was great. Easy to talk to. Knowledgeable. Geoff went above and beyond.
Mark L. of Mebane, NC
Total testimonials : 488

our service area

We serve the following areas

North CarolinaVirginia
  • Austinville
  • Bastian
  • Bland
  • Bluefield
  • Falls Mills
  • Ivanhoe
  • Max Meadows
  • Narrows
  • Rich Creek
  • Rocky Gap
Our Locations:

Tar Heel Basement Systems
2910 Griffith Rd.
Winston-Salem, NC 27103