Meet Our Team

Emily Austin
Title: Certified Field Inspector
Hometown: Christiansburg, VA
Emily Austin

Emily has an extensive background in customer service through her previous roles here at THBS in the Customer Care Center and as the Office Administrator.  In addition, Emily has experience in material management and supervising.  She is also certified in Virginia as an EMT-B.  Emily is committed to providing our homeowners with permanent solutions, and remarkable customer service.

Tar Heel Basement Systems recognized instantly that Emily would be an incredible addition to the company as we work to redefine our industry. She is a trusted and valued member of the Tar Heel family, and embodies our standards of responsibility, integrity, and trust.   Coming from a large family with 8 brothers – most of whom work in the home improvement industry, Emily hopes to redefine the industry on her own as one of the few female inspectors out there and the first for our company.

Emily lives in Winston-Salem, North Carolina with her sister and loves all things art!  Oil paintings are her main love, but she also enjoys pyrography, which is the art of wood burning and all kinds of DIY projects.   She hopes to be the “First Responder” to address the concerns our homeowners face to help them create a happier, healthier home!


Technical Papers I'd like to share with you:

  • Stabilize Your Basement Walls with the Carbon Fiber System
    Stabilize Your Basement Walls with the Carbon Fiber System
    July 6th, 2017
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Company news I'd like to share with you:

  • Tar Heel Basement Systems Builds Connections With ABC of NC
    Tar Heel Basement Systems Builds Connections With ABC of NC
    February 22nd, 2017
    Read full article