OurCrawlSeal™ System was installed 16-17 January 2014. The leads were Dave and Matt, assisted by Duane. They all arrived on time in a single truck, with all required equipment and materials. They began their work with a team review of what we could expect, time allotted for the work, and materials to be used. They were all properly dressed for the work and weather. What stood out was their overall demeanor and attitude. They exhibited knowledge about their product and how it was installed. It was evident that the job was to get it done correctly and serve the customer. They took pride in what they were doing, and in being employed by Tar Heel Basement Systems. My wife and I were briefed several times as the installation progressed; we were told what was happening, and how each step and each item impacted on the overall efficiency of the system. Conduct of these 3 guys was exemplary – their language and deportment demonstrated their professionalism. We could hear through the vents as they worked in the basement. Never once were they profane or unprofessional. As we discussed steps along the way they capably fielded questions and made desired changes within their capability (we exchanged a set of underlayment that could not be used on the concrete floor, for a portion of CrawlSeal carpet that ensured we could walk safely). While time will demonstrate whether the installed system actually works, we were satisfied with how the product was presented to us, and how each step was briefed as progress was made to complete the work. Before departing we were given a demonstration and ‘talk/walk thru’ of all of the system components, including the Tar Heel Dehumidifier machine. The team started and ended on time, on both days. You have our thanks for sending qualified and knowledgeable people to do the work, and especially 3 men who worked very hard to complete their tasks and ensure customer satisfaction. We have already recommended the firm (and this team) to people at our bank. Dave has an extensive background in construction, and Matt in plumbing and gas and those skill sets helped them answer several questions that we had as they related to equipment in the basement and impact on the CrawlSeal system. Thank you!
George & Jan M. of Greensboro, NC