Tar Heel Basement Systems - Apex Support Office

• 5/
• 5/
• 5/
• 5/
• 5/

They encapsulated the crawl space and installed a dehumidifier. Looks great. The guys, Nyles R., Tyree M., and Christian M. did a great job.

They encapsulated the crawl space and installed a dehumidifier. Looks great. The guys, Nyles R., Tyree M., and Christian M. did a great job.

John Yocca

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

My family moved into a new house 3 weeks ago. The seller declined to fill out a disclosure, so we’re finding all of its issues through a…

My family moved into a new house 3 weeks ago. The seller declined to fill out a disclosure, so we’re finding all of its issues through a combination of our general home inspection and contractors. The first call I made to get an opinion on my potential foundation issue might be Tar Heel’s main competitor in the area: Carolina Basement systems. That rep came out, pointed to a couple of cracks in my trim, showed a 1/4” difference in height on different sides of my basement, and insisted I needed 19 helical piers at a cost of $42k. He also tried to sell me 17k worth of waterproofing despite having no known water intrusion issues. I knew I needed a second opinion. I called Tar Heel basement systems next. They sent out Colin Schmid. He sat down with me and asked me what my goals were and he actually listened to what I told him. He did an assessment of my foundation and determined I don’t actually need any work at all. All of the “evidence” cited by the other company was actually a combination of poor workmanship, an imperfect slab pour and cosmetic issues that weren’t at all related to my foundation. He came to that conclusion rather quickly, but stayed for 2 hours to confirm his findings and be sure that what he was telling me was true. Colin could’ve piggybacked the other company’s findings and offered to do the work for less, to sell me something I didn’t need… instead, he acted with integrity. I’m writing this review because I think that needs to be commended. If I ever do need foundation work in the future, Tar Heel Basements systems will be the first company I call, specifically because of Colin Schmid.

Bruce Malone

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Devin was excellent. He did a through inspection and explained everything well .

Devin was excellent. He did a through inspection and explained everything well .

Mike Wingate

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Joel came out today. Very knowledgeable and professional…great communication from the day before the appointment all the way through the…

Joel came out today. Very knowledgeable and professional…great communication from the day before the appointment all the way through the end. Very detailed and friendly.

Mike Moody

View Review

See full review

Devin Hunt- Pleasant young man and very informative and thorough on his before inspection and on maintenance he performed.

Devin Hunt- Pleasant young man and very informative and thorough on his before inspection and on maintenance he performed.

• 5/
• 5/
• 5/
• 5/
• 5/

Thomas and Lewis provided great professional support and services. Explained the situation and how it was addressed.

Thomas and Lewis provided great professional support and services. Explained the situation and how it was addressed.

David Hughes

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

RJ, Walter S, and James W repaired our sinking floors, installed a French drain, and installed a sister beam all in two days. Just like…

RJ, Walter S, and James W repaired our sinking floors, installed a French drain, and installed a sister beam all in two days. Just like clockwork, they showed up on time and completed the job as promised. Truly a skilled and dedicated team.

TED- LIVING- IN ROANOKE

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Jess and Zach arrived on time and treated my problem professional all the way to the end. Their skill and job ethics compliments our…

Jess and Zach arrived on time and treated my problem professional all the way to the end. Their skill and job ethics compliments our meeting with Anthony. All deserve a full thumbs up! Thank you all!!!

Nancy DeRosa

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Devin was very thorough during inspection of my crawl space waterproofing systems. I appreciate his thoughtful comments about future…

Devin was very thorough during inspection of my crawl space waterproofing systems. I appreciate his thoughtful comments about future improvements. Just great

Barbara Anderson

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

THANKS for sending Joel Cocker to do my yearly inspection. He was the most professional and thorough tech from ANY company I have dealt…

THANKS for sending Joel Cocker to do my yearly inspection. He was the most professional and thorough tech from ANY company I have dealt with for 41 years living in Bunn. He took pictures inside, outside and under the house. He explained everything in a manner even I could understand. His "bedside" manner was on point. On your scale of 1 to 5, Joel was an 11. Please send him next year unless you send him to your higher office. THANKS!!! Mike Lovin

Mike Lovin

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Joel cocker was very friendly and and explained everything very well answered all my questions very friendly, even to my dog

Joel cocker was very friendly and and explained everything very well answered all my questions very friendly, even to my dog

Wannetta Bell

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

It was nice to work with people who care and answer every question I had! Vaughn got it all started and James, Trent, RJ, Darrion were a…

It was nice to work with people who care and answer every question I had! Vaughn got it all started and James, Trent, RJ, Darrion were a great team. Good communication and efficiency without cutting corners. Looking forward to staying on schedule with future care/maintenance.

Denise

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Carter and Josiah were informative, skilled and communicative. Their patience with thoroughly answering many questions was very much…

Carter and Josiah were informative, skilled and communicative. Their patience with thoroughly answering many questions was very much appreciated. The job was completed as described during the estimate. All of the employees involved were respectful. Thank you!

Lisa Nathan

View Review

See full review

Zach Wallace came for my first annual inspection for the crawl space work completed in 2025. He was thorough in checking that all of the…

Zach Wallace came for my first annual inspection for the crawl space work completed in 2025. He was thorough in checking that all of the work was functioning as it should. He took pictures to show me the updated inprovements. He answered all my questions clearly. He presented options for additional services without pressuring or trying to alarm me to make a hasty decision. I would be happy for him to continue to do my annual inspection.

• 5/
• 5/
• 5/
• 5/
• 5/

Joel did a follow up to some structure support we had done a few years ago. He was a great communicator, very thorough and great to work….

Joel did a follow up to some structure support we had done a few years ago. He was a great communicator, very thorough and great to work. We appreciated his attention to detail and would love to work with him again.

Ryan Moore

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Groundworks did a fantastic job installing an encapsulation of our crawlspace. The crew was awesome! Nick, Isaiah and Hunter were very…

Groundworks did a fantastic job installing an encapsulation of our crawlspace. The crew was awesome! Nick, Isaiah and Hunter were very friendly and highly professional. Any questions we had were quickly answered and easy to understand. We can't recommend them highly enough and wouldn't hesitate to use them again. Thanks!!

David Tully

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Devin and Joel were great, easy to talk to and broke the information down step by step.

Devin and Joel were great, easy to talk to and broke the information down step by step.

Cody Hughes

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Joel did a very thorough inspection of our home top to bottom. I am grateful for the amount of time he spent with me sharing a very…

Joel did a very thorough inspection of our home top to bottom. I am grateful for the amount of time he spent with me sharing a very complete set of pictures he took. His explanation of the TBS inspection process and results was excellent. He made sure I understood what we were looking at as we reviewed each picture he took. My questions were well answered. Thank you, Joel!

John Weigle

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

Ian A, Ian B, Ethan and Justin arrived on time, for a same day service call. They diagnosed the failure of our sump pump (under warranty)…

Ian A, Ian B, Ethan and Justin arrived on time, for a same day service call. They diagnosed the failure of our sump pump (under warranty) and made arrangements to schedule a replacement. I could not have asked for better, more professional service. 5 stars without hesitation.

Richard Friend

View Review

See full review

• 5/
• 5/
• 5/
• 5/
• 5/

We had great service by Jess. Very clear communication and left our house as neat and tidy as she found it. Great work!

We had great service by Jess. Very clear communication and left our house as neat and tidy as she found it. Great work!

Lauren Rice

View Review

See full review