Basement Waterproofing
Leaking and flooding basements can be a headache and lead to major home repairs. Don't risk it - protect your home.
SCHEDULE YOUR FREE INSPECTIONBasement Waterproofing Problem Signs
Whether it finds its way in from plumbing leaks, windows or wall cracks, water in your basement means trouble.
Efflorescence
Efflorescence is a common basement moisture issue in North Carolina. Tar Heel Basement Systems' solutions tackle the core problem.
Basement Mold
Address basement moisture issues effectively with Tar Heel Basement Systems and say goodbye to your moldy basements.
Water in Your Basement
Water in your basement can lead to mold, flooding, foundation damage, and more. Let Tar Heel Basement Systems protect your home!
Wet Basement Walls
earn about wet basement walls, their causes, and effective solutions. Trust Tar Heel Basement Systems for comprehensive repairs.
Many homes in North Carolina and other areas in the southern United States are built without basements for a variety of reasons including inhospitable soil. However, if you do have a basement that is below grade or at least partially underground, it’s important to be aware of its condition. Have you noticed any water damage or musty odors in your basement? Do you see signs of leaking, cracking walls? These problems are common as well as dangerous for your home and your family. Having a reliable waterproofing system in place will help protect and restore your home’s health and safety.
The Causes of a Wet Basement
There are several reasons why you’ve got a wet basement on your hands, but one main culprit has to do with the ground your home was built on.
Crawl spaces and basements are well known for being damp, dank spaces. Even when your home has no groundwater flooding issues and has perfect plumbing, the spaces can be plagued by moisture issues. One major culprit for humidity in your home is a phenomenon called the “stack effect“.
The stack effect refers to the process in which hot air leaves the home through your attic and upper levels. As it does, a vacuum is created below, and new air is pulled upwards through the basement, crawl space, and lower levels.
A large hole had to be dug in the ground to make room for your house. After the foundation floor and walls were built, some of the excavated soil was replaced or “backfilled” to fill the gap between the walls and the existing earth. This soil is loose, fluffy, not as dense or tightly packed as undisturbed soil, and it tends to absorb more water. When water collects in the soil immediately surrounding the house, it creates a “clay bowl” and puts pressure on the walls, which leads to cracks and leaking water.
When the soil around your foundation becomes wet, it expands and puts pressure on the walls. This constant force exerted on the walls is known as hydrostatic pressure. When this force becomes more than the walls can handle, they will begin to crack and bow inwards. This affects the structural integrity of the walls. Water also will then work its way through any opening available, including cracks and openings around pipes or windows.
Mother Nature can be unpredictable, and North Carolina experiences its share of wild weather. Heavy rainstorms can dump a lot of water on the ground, and hurricanes bring floodwaters with nowhere to go. This water can then find its way inside through saturated soil and wall cracks.
A footing drain was installed outside the foundation walls of your home during its construction to help keep water away. But this drain can easily clog and allow water to collect by the walls. Preventing this is difficult, and so is cleaning and flushing the drains.
Clogged or above-ground exterior drainage pipes could allow water to puddle next to the home and find its way inside any cracks in the walls. It’s a good idea to place these lines in the ground and direct them far away from your house to prevent draining water from leaking inside. But you also need to make sure these lines are doing their job. If they crack, collapse, or clog, you could end up with water in your basement.
Sump pumps are needed to keep water out of the basement. Many systems installed in the floor have metal basins, lids that rest on top of the basin, and openings for discharge pipes. Some may not have lids at all. These are ineffective systems that will only cause more problems. Metal basins can easily rust and corrode, and partial or missing lids allow water to evaporate back into or flood the basement. This leads to unpleasant odors, moisture and other water issues that defeat the purpose of the sump pump in the first place. Debris and other items also can easily fall into the system and damage the pump if the sump pit is not completely covered.
Award-Winning Service
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Great experience with Tarheel Basement. Tim Everhart, Micah Miller, and Zac Mathes were all courteous and respectful while working. I…
Great experience with Tarheel Basement. Tim Everhart, Micah Miller, and Zac Mathes were all courteous and respectful while working. I highly recommend any services provided by Tarheel Basement Systems.
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Jess and Zach did an amazing job on our driveway concrete lifting and seam sealing today. They were knowledgeable, professional and…
Jess and Zach did an amazing job on our driveway concrete lifting and seam sealing today. They were knowledgeable, professional and attentive to the details needed for our repair. Kevin provided all the information we needed up front to be comfortable with proceeding with the contract and process to fix our driveway problems. We are 100% happy with the result.
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James W, Matt D, and Jeff T did an outstanding job with our IntelliJack install. They worked efficiently, staying right on schedule, and…
James W, Matt D, and Jeff T did an outstanding job with our IntelliJack install. They worked efficiently, staying right on schedule, and the quality of their work was impressive. They took the time to give us a thorough walkthrough of their process and the completed installation, answering all our questions with professionalism and clarity. Highly recommend this team!
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This morning Supervisor John,Tech Austin,Tech Chris arrived on time ready to work.They got everything together went under the house and got …
This morning Supervisor John,Tech Austin,Tech Chris arrived on time ready to work.They got everything together went under the house and got the job completed.John kept me informed on how the job was going.Great job by all.
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The entire team was very prompt and courteous.They did an excellent job lifting front steps and sidewalk.Thanks to everyone Nathan,Edward…
The entire team was very prompt and courteous.They did an excellent job lifting front steps and sidewalk.Thanks to everyone Nathan,Edward and Tyler. Highly recommend!
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Good job completing our crawl space repair
Good job completing our crawl space repair
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The installers did an outstanding job encapsulating our crawlspace, installing a dehumidifier and sump pump. It looks lovely! Ken,…
The installers did an outstanding job encapsulating our crawlspace, installing a dehumidifier and sump pump. It looks lovely! Ken, Stephen, and Jael were knowledgable, courteous, personable and professional. The job was completed in 2 and a half days. They hauled away the old liners and left the site spick and span. They kept us fully updated on the process. We also appreciated their attention to detail. They supplied us with a photo of a plumbing issue under the house of which we were unaware. Thanks to their help, we can get this taken care of before it gets worse. Thank you Ken, Stephen, and Jael for your careful work.
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Tim was great at educating me on everything! I did not feel pressured to make a commitment on the spot, we both worked with each others…
Tim was great at educating me on everything! I did not feel pressured to make a commitment on the spot, we both worked with each others schedules to make this appointment work.
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I recently had a drain and sump pump added to my basement garage. The process was simple and easy from getting them estimate to the work…
I recently had a drain and sump pump added to my basement garage. The process was simple and easy from getting them estimate to the work completed. The 3 gentlemen Ken, Stephen and Michael T. called when they were on the way. When they arrived, they introduced themselves and walked me through what was going to be done. The work was done quickly and there was no mess left behind, just a great system that has dried out my basement garage wall and gotten rid of the smell.
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Great communication and planning. Install went according to plan. Thank you for the 5 star service.
Great communication and planning. Install went according to plan. Thank you for the 5 star service.
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I couldn't be more pleased with JT at Tarheel. He did a very detailed inspection and reviewed them with me before the day was out! He also…
I couldn't be more pleased with JT at Tarheel. He did a very detailed inspection and reviewed them with me before the day was out! He also provided me with same day contract incentives! He personally went the full mile for me and delivered the dehumidifier before the encapsulation! I interviewed 2 other companies and Tarheel was the best by far!
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Job well done! On time, informative, and professional.
Job well done! On time, informative, and professional.
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Jared and Mike did a great job stabilizing our crawl space. They were both very professional and pleasant . They did a great job and…
Jared and Mike did a great job stabilizing our crawl space. They were both very professional and pleasant . They did a great job and explained everything to us. I highly recommend Tarheel basement systems!
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I recently scheduled an appointment for an assessment & estimate for waterproofing and repairing a section of crawl space in my home with…
I recently scheduled an appointment for an assessment & estimate for waterproofing and repairing a section of crawl space in my home with Tar Heel Basement Systems. The entire process was easy and seamless, from scheduling, to communication regarding the time of the appointment and subsequent arrival of the technician, to the inspection and final explanation of the estimate and what I would need. I want to give Mark Caddell a big shout out for his professionalism, knowledge, and genuine care for me and what I needed. Outstanding customer service!
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Just completed installation of our basement system. The crew that did the work (James B, Trent E, Marion H, and James Wm) were excellent…
Just completed installation of our basement system. The crew that did the work (James B, Trent E, Marion H, and James Wm) were excellent and kept us informed of each step in the installation and always answered any questions. They cleaned up at the end of each day and double checked after completing the job to make sure everything was clean. Thank you for sending a great crew to do our job. Alberto
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Our house was settling and we had to have steel piers placed underneath in the back corner. Austin explained in detail the process it will…
Our house was settling and we had to have steel piers placed underneath in the back corner. Austin explained in detail the process it will take to repair the situation and answered any questions and concerns we had. Our workers Juan, Alex, Justin, and Hayden did an outstanding job fixing our problem and cleaning up the area good as new. I highly recommend Tar Hell Basements!
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Justin S, Ian B, and Marty did an excellent job here at our home! Their professionalism, cleanliness and work ethic should be an example…
Justin S, Ian B, and Marty did an excellent job here at our home! Their professionalism, cleanliness and work ethic should be an example among many companies! If you’re looking for a solid company from the sales team down to the crew these are the guys 10/5.
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It was nice to work with people who care and answer every question I had! Vaughn got it all started and James, Trent, RJ, Darrion were a…
It was nice to work with people who care and answer every question I had! Vaughn got it all started and James, Trent, RJ, Darrion were a great team. Good communication and efficiency without cutting corners. Looking forward to staying on schedule with future care/maintenance.
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Jared and Mike went above and beyond with our crawl space encapsulation! They installed a sump pump and dehumidifier, tackling a…
Jared and Mike went above and beyond with our crawl space encapsulation! They installed a sump pump and dehumidifier, tackling a labor-intensive job with incredible patience and zero complaints. When they finished, I could hardly believe it was the same crawl space—it looked amazing! The project took about four days, with a long commute each way, yet their dedication never wavered. They even came back to install another door, working quickly and efficiently while delivering top-notch results once again. If you need any basement system work done, I can’t recommend Jared and Mike enough. Truly outstanding service—thank you both! ❤️
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The friendliest and most engaging workers we've had at our home. I highly recommend this company and, more specially, the two young men who …
The friendliest and most engaging workers we've had at our home. I highly recommend this company and, more specially, the two young men who completed the work.
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Ian and Justin were excellent. Very helpful fast and thorough. I would recommend this service to anyone
Ian and Justin were excellent. Very helpful fast and thorough. I would recommend this service to anyone
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Tar Heel Basement Systems always goes above and beyond expectations. We had our annual system inspection/maintenance yesterday with Jackson….
Tar Heel Basement Systems always goes above and beyond expectations. We had our annual system inspection/maintenance yesterday with Jackson. He was courteous, knowledgable and showed up ahead of time. We will continue to use Tar Heel!
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Work at our house was outstanding.Jalynn BrownDominique BunchAlterek SmithAll very professional, on time, nice and polite, dedicated to job….
Work at our house was outstanding.Jalynn BrownDominique BunchAlterek SmithAll very professional, on time, nice and polite, dedicated to job. Would highly recommend to anyone.
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They were great,Jose Morales,Anthony McCieary Jr.,Omar Cox
They were great,Jose Morales,Anthony McCieary Jr.,Omar Cox
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Both Jacob C. & Terrence A did very professional work in a timely way. I would ask for them to do the work again. Richard…
Both Jacob C. & Terrence A did very professional work in a timely way. I would ask for them to do the work again. Richard W. Banner Elk, NC
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Great job by Ken, Stephen, and Tyler B. You can tell they were prepared and had a ton of knowledge of these systems. Looks clean and helped …
Great job by Ken, Stephen, and Tyler B. You can tell they were prepared and had a ton of knowledge of these systems. Looks clean and helped out with moving some of the bigger stuff too. Well done all around and can finally finish our basement!
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Great experience with the crew, Austin G, Justin H, and Austin L, who came to level my floors. They were knowledgeable and friendly….
Great experience with the crew, Austin G, Justin H, and Austin L, who came to level my floors. They were knowledgeable and friendly. Completed the job, thoroughly, within the time that they said they would.
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Jess and Zach repaired our sidewalk and our driveway. They worked well past dark just to get the job done in one day. Well done!
Jess and Zach repaired our sidewalk and our driveway. They worked well past dark just to get the job done in one day. Well done!
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We just had our crawlspace encapsulated by Tarheel Basements and are very pleased! Juan, Alex, and Hayden were great, very detailed and…
We just had our crawlspace encapsulated by Tarheel Basements and are very pleased! Juan, Alex, and Hayden were great, very detailed and thorough in completing the job as well as kind and professional.
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I had just purchased a property and needed work on the crawlspace. Pete came out and did the initial inspection and explained everything…
I had just purchased a property and needed work on the crawlspace. Pete came out and did the initial inspection and explained everything thoroughly. We scheduled our service and then Ray W, Justin U, Greg H, and Eduardo Z came to do work and were extremely professional. At the end Ray walked me through everything they had done for an overall great experience!
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Cameron S, Ethen S and Garrett Y were very helpful and knowledgeable about the process. The work ethic and friendliness is wonderful to…
Cameron S, Ethen S and Garrett Y were very helpful and knowledgeable about the process. The work ethic and friendliness is wonderful to see from this crew. Paul Pivik
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Mike & Caleb did a great job. Very pleased.
Mike & Caleb did a great job. Very pleased.
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John, Austin, and Chris of Tar Heel Basement Systems did an awesome job on lifting our house, they were quick and professional an very nice …
John, Austin, and Chris of Tar Heel Basement Systems did an awesome job on lifting our house, they were quick and professional an very nice guys. The one star is not on them it's from their office's communication with us, we couldn't contact the office and the office wouldn't contact us.
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Requested a free inspection, had an appointment in less than 24 hours. A certified filed inspector, Tim Martin, came out and completed the…
Requested a free inspection, had an appointment in less than 24 hours. A certified filed inspector, Tim Martin, came out and completed the inspection. He was professional, knowledgeable, and quite helpful answering all my questions. Thanks!
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I contracted to Tar Heel Basement Systems to insulate my crawl space and install a dehumidifier.Nyles Robinson, Daniel Jones, and Tyree…
I contracted to Tar Heel Basement Systems to insulate my crawl space and install a dehumidifier.Nyles Robinson, Daniel Jones, and Tyree McKinnie arrived at my home on-time. Nyles patiently walked me through the crawl space insulation installation process and answered my questions.He and the team promptly got to work and kept me informed along the way. The team kept a clean workspace and conducted themselves professionally and courteously. Nyles and team completed the job on-time and with high quality. Nyles reviewed the work they had done with me, and provided pictures of the work.Nyles, Daniel, and Tyree showed me the utmost respect.
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This company did a crawlspace encapsulation for us. The work is top notch and it only took 3 days. Everything was thoroughly explained to…
This company did a crawlspace encapsulation for us. The work is top notch and it only took 3 days. Everything was thoroughly explained to us. This company takes care of everything including debris removal, electrical outlet installation, and sump pump installation. Brian C and John C worked on our house and did a fantastic job. Thanks.
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Called them and got an inspection same day. The crew got it fixed within two weeks of my initial call. The guys (gary and Mathias) were…
Called them and got an inspection same day. The crew got it fixed within two weeks of my initial call. The guys (gary and Mathias) were great as well and very professional. I would use again in a heartbeat.
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Juan, Alex, and Hayden did an excellent job. They were timely, professional and courteous.
Juan, Alex, and Hayden did an excellent job. They were timely, professional and courteous.
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John Boy & James were great to work with. They kept me up to date through the entire process and kept the area clean. The company in…
John Boy & James were great to work with. They kept me up to date through the entire process and kept the area clean. The company in general is 100% great to work with. I recommend them!!
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The service was great and the crew was polite and worked at a great place..i recommend Ken, Gerry and James P for your basement needs.
The service was great and the crew was polite and worked at a great place..i recommend Ken, Gerry and James P for your basement needs.
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David and Nestor were both very professional, tidy and a pleasure to work with. Looking forward to not worrying about my crawlspace…
David and Nestor were both very professional, tidy and a pleasure to work with. Looking forward to not worrying about my crawlspace anymore!
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Mike Z., Tae S., and Lawrence B. Were punctual, professional gentlemen. Mike thoroughly explained to me the entire process- both before…
Mike Z., Tae S., and Lawrence B. Were punctual, professional gentlemen. Mike thoroughly explained to me the entire process- both before and after work completed – additionally, showing me pictures discussing the work as well. Site was cleaned up, could not even tell they had been there! I am very satisfied with their work. Thank you!
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Fast and professional work by Ken, James P., and Andrew. Finished the work in two days which is awesome. Very satisfied with the work.
Fast and professional work by Ken, James P., and Andrew. Finished the work in two days which is awesome. Very satisfied with the work.
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This company did a great job. The team of Matthew Mounts, Stephen Farrington, and Mathias Limas are great workers. They are very nice and …
This company did a great job. The team of Matthew Mounts, Stephen Farrington, and Mathias Limas are great workers. They are very nice and extremely efficient.
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From the time I chose Tar Heel Basement Systems, the communication was excellent and everything went smooth. Nick and Devon were very…
From the time I chose Tar Heel Basement Systems, the communication was excellent and everything went smooth. Nick and Devon were very professional and did a great job stabilizing the foundation, cleaning up and making sure we were satisfied with the outcome. I would definitely recommend Tar Heel Basement Systems and their crew!
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Cameron and Mekhi did a great job of installing a crawl drain and sump pump. They arrived on time, worked diligently, and completed the…
Cameron and Mekhi did a great job of installing a crawl drain and sump pump. They arrived on time, worked diligently, and completed the job sooner than was expected. All the while they answered my questions and provided a complete walk (crawl) through at the end. They were courteous and tried very hard to be sure I was pleased with the work. Excellent work by both of them!
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Very professional experience with Ken, Stephen Foster and Michael T. There was a great deal of work to do and they accomplished it promptly,…
Very professional experience with Ken, Stephen Foster and Michael T. There was a great deal of work to do and they accomplished it promptly, carefully and with minimal disturbance to our enjoyment of the rest of the house. We haven't had enough rain to verify that the issue is solved but so far we are very satisfied.
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Outstanding quality or work, addressed all of our concerns and left the job site perfect. Jecelyn Williams and Zach were a pleasure to work …
Outstanding quality or work, addressed all of our concerns and left the job site perfect. Jecelyn Williams and Zach were a pleasure to work with and extremely professional. I highly recommend requesting them to complete your project.
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Like to thanks Jalynn, Jeffrey and Robert for a outstanding job on my crawl space installation. They were very professional and precise on…
Like to thanks Jalynn, Jeffrey and Robert for a outstanding job on my crawl space installation. They were very professional and precise on all requirements of the job. Very please with the final resources. If you need any foundation work done call Tar Heel Basement System… They are the BEST!! Tony Bryant
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Austin and Chris did a great job for my crawl space, exceeded my expectations! Highly recommend Tar Heel!
Austin and Chris did a great job for my crawl space, exceeded my expectations! Highly recommend Tar Heel!
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We recently had an encapsulation of our crawlspace. We called Tarheel Basement and John Reavis came out to assess our needs. John was…
We recently had an encapsulation of our crawlspace. We called Tarheel Basement and John Reavis came out to assess our needs. John was professional, knowledgeable and thorough. He offered solutions to our problem without any pressure to buy. After meeting with John we knew that this was the company that we wanted to do business with. Brian Carey along with Leo and Stephon were scheduled to do our crawlspace encapsulation. They showed up on time and Brian went over the work details for each day. These hardworking guys did a great job for us. We couldn’t be happier with the results. It looks amazing. Eric Townsend also came out to go over the installed equipment. These were a great group of people who provided excellent customer service. We are so glad that we chose Tarheel Basement of Winston Salem.
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Good work and communication from Josue M and Tito C.
Good work and communication from Josue M and Tito C.
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I had a sump pump installed by Josue and Dom who were both very professional and courteous. I was called ahead of time and upon arrival…
I had a sump pump installed by Josue and Dom who were both very professional and courteous. I was called ahead of time and upon arrival everything was explained in detail. They did a great job ensuring the pipe and drain looked nice and everything was returned as they found it. Josue showed me photos at completion of the job and answered all of my questions.
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John McGovern met with me on February 5th, on March 24th and 25th my encapsulation was completed. I have never worked with a more…
John McGovern met with me on February 5th, on March 24th and 25th my encapsulation was completed. I have never worked with a more professional, detailed, patient, kind team. John and his installation team are all amazing. The complete team kept me informed step by step until filling completely. They carried themselves with respect and kindness. The area was left very clean and trust me it was a mess. I would recommend them to anyone. If you want the EXCELLENCE, PROFESSIONAL, TOP PERFORMANCE CONTACT JOHN MCGOVERN at TARHEEL BASEMENT SYSTEMS! Thank you to John and his Team for ALL your hard work! The difference in my crawlspace is truly speechless! Sincerely, Dena
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We heard about Tarheel Basement Systems through some local radio advertisements on 2 Guys Named Chris – called and met with a very…
We heard about Tarheel Basement Systems through some local radio advertisements on 2 Guys Named Chris – called and met with a very knowledgeable company representative. We decided to get some much needed basement/crawl space work done and are very happy with the finished result. The number one thing we have noticed besides the dry basement is that our air quality inside our house is so much better. That alone was worth having the work done, not having to worry about moisture and mold are just added benefits. Thank you, the process from start to finish was very smooth and the crew was very professional and did a wonderful job!
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We had Tarheel Basement do some leveling concrete work at our church. They were extremely professional, efficient, and friendly. They also…
We had Tarheel Basement do some leveling concrete work at our church. They were extremely professional, efficient, and friendly. They also cleaned up when the job was done. I hope I get their names right-Joe and Josh (working in place of Thomas) -did an outstanding job. I would absolutely recommend them!
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This guy's did a great job thank you so much
This guy's did a great job thank you so much
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Tar Heel systems did a great job. My Technician's Juan and Alex were very courteous and respectful. Definitely displayed attention to…
Tar Heel systems did a great job. My Technician's Juan and Alex were very courteous and respectful. Definitely displayed attention to detail to assure me that the job was done well. I'd certainly recommend this business to my friends.
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Worked with Jacob C. And Terrence A. Very professional and thorough. Did a great job.
Worked with Jacob C. And Terrence A. Very professional and thorough. Did a great job.
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Great work and fast Ian and Nathan were very friendly and kept me informed and explained everything well
Great work and fast Ian and Nathan were very friendly and kept me informed and explained everything well
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Roswin S. & Justin H. did an excellent job. They were skilled and efficient. We are happy with the result.
Roswin S. & Justin H. did an excellent job. They were skilled and efficient. We are happy with the result.
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The crew from Tarheel was excellent- Juan S, the foreman, was very informative, courteous and kept me abreast of the work plan and progress….
The crew from Tarheel was excellent- Juan S, the foreman, was very informative, courteous and kept me abreast of the work plan and progress. He and his team, Alex S and Hayden C, were punctual and worked efficiently completing the job in just a few hours. Floors are solid now!!
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Great! Communicated well! On time and polite …and patient with question. Great work as well!
Great! Communicated well! On time and polite …and patient with question. Great work as well!
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⭐️⭐️⭐️⭐️⭐️ I had multiple companies assess my sagging floor issues, and Jay Yount from Tar Heel Basements was the only one who took the…
⭐️⭐️⭐️⭐️⭐️ I had multiple companies assess my sagging floor issues, and Jay Yount from Tar Heel Basements was the only one who took the time to truly understand the problem. He spent hours carefully measuring and evaluating my situation, providing a thorough, pressure-free assessment based on facts—not sales tactics. His professionalism, knowledge, and honesty set him apart from everyone else. If you’re looking for someone who knows their craft and puts the customer first, ask for Jay by name. Tar Heel Basements is lucky to have him
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My husband and I purchased a home only to find out after we closed that was literally falling down around us. After calling several…
My husband and I purchased a home only to find out after we closed that was literally falling down around us. After calling several companies and being told it was beyond the scope of what they could handle, we found Tar Heel. If I had only known then what I know now I would have saved myself so much time and stress and called Tar Heel FIRST. Paul, who came out originally, the Structural Engineer Bobbie and Ronnie the Project Manager were able to put a plan together to save our home. They genuinely treated our home like their own. The Foreman Gary Hacker and his Technicians Sam Jarvis and Dalton Brown who came out to do the work (along with Cory and Axel) were professional, kind, and extremely knowledgeable. My home will be able to stand for another hundred years because of their work. Thank you, Tar Heel.
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The Tar Heel Basement crew was very professional from beginning to end. The crew talked me through every step and even moved my date, for…
The Tar Heel Basement crew was very professional from beginning to end. The crew talked me through every step and even moved my date, for more convenience. The work done was top notch and completed in the time. I would highly recommend this company to anyone.
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Vess and Zach were great. The lifted my walkway and sealed the cracks in our driveway. It looks perfect. Both were professional and…
Vess and Zach were great. The lifted my walkway and sealed the cracks in our driveway. It looks perfect. Both were professional and knowledgeable on their work.
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They were on time, very nice and professional. Juan S, Alex S and Demarte S finished the job quickly. Juan came in and told me what they…
They were on time, very nice and professional. Juan S, Alex S and Demarte S finished the job quickly. Juan came in and told me what they did. Thank you very much for fixing my problem with such a pleasant crew.
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Austin, Justin and Tae were outstanding! TarHeel Basement Systems is a great company. Wonderful job and thank you!
Austin, Justin and Tae were outstanding! TarHeel Basement Systems is a great company. Wonderful job and thank you!
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Dan Cookingham came to inspect crawlspace for termite damage. He was extremely thorough and knowledgeable, provided tons of photographs,…
Dan Cookingham came to inspect crawlspace for termite damage. He was extremely thorough and knowledgeable, provided tons of photographs, explained them to me, and didn't try to sell me something I didn't need! Couldn't be happier, highly recommend!!
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We had a fantastic visit! Our inspector (Daniel) was very knowledgeable, friendly and helpful. He was able to provide us with the…
We had a fantastic visit! Our inspector (Daniel) was very knowledgeable, friendly and helpful. He was able to provide us with the information and peace of mind we were seeking. I cannot say enough good things about experience.
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Very efficient and professional! Jess W. Zack
Very efficient and professional! Jess W. Zack
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Ian and Justin did a great job installing a sump pump system for us. Communication in advance of the job was great and they were true to…
Ian and Justin did a great job installing a sump pump system for us. Communication in advance of the job was great and they were true to the arrival times promised. They kept us up to date on the work in progress and gave a thorough walk-through afterwards to make sure everything was to our satisfaction and that we understood the system.
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We were in the process of buying a home and Tim Martin fit us in quickly, with our tight timeline, to help us with determine what was…
We were in the process of buying a home and Tim Martin fit us in quickly, with our tight timeline, to help us with determine what was needed to waterproof and stabilize the basement & crawlspace. He spent quality time answering all of questions and was knowledgeable and personable.
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Our front porch stairs had sunk considerably causing the last step up to our house to be too high and tripping people all the time! We…
Our front porch stairs had sunk considerably causing the last step up to our house to be too high and tripping people all the time! We found Target Basement Systems and they got it fixed within a week. There work was precise and attention to detail excellent. We were very pleased with how quickly they scheduled our repair (the next week). They showed up exactly as promised and it looks great. You can’t even tell it was repaired. I highly recommend Roswin S, Justin H and Chris A. Only regret is not finding them sooner.
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Nick Perfetti,Austin Thomas and Javonna Gill did a 5 star job on 11/18/23 @ 1430 Quarter Pt.
Nick Perfetti,Austin Thomas and Javonna Gill did a 5 star job on 11/18/23 @ 1430 Quarter Pt.
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Very pleased with the work that was completed in our crawlspace and John, Austin, & Chris were very professional, kind, and did an amazing…
Very pleased with the work that was completed in our crawlspace and John, Austin, & Chris were very professional, kind, and did an amazing job! Thank you!
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Our crawl space is beautiful. House is much warmer now. Crew was very professional, hard working, friendly, and knowledgeable about our…
Our crawl space is beautiful. House is much warmer now. Crew was very professional, hard working, friendly, and knowledgeable about our needs. They deserve 5 gold stars or more. Thank you very much for an exceptional job well done. Would recommend to everyone if they want a job done right the first time.
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FABULOUS JOB AND CREW! WENT ABOVE AND BEYOND OUR EXPECTATIONS!!!!
FABULOUS JOB AND CREW! WENT ABOVE AND BEYOND OUR EXPECTATIONS!!!!
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TarHeel Basement Systems is your go to for crawlspace issues and foundation repairs. From ordering the free inspection all the way through…
TarHeel Basement Systems is your go to for crawlspace issues and foundation repairs. From ordering the free inspection all the way through the end of the job my experience was smooth. Their communication was on point and if I ever had questions throughout the process I was able to call and get piece of mind. They worked around my schedule and I even had to push back my install date for personal reasons, they worked with me through it all, no questions asked. Rob Philips was the inspector and gave me a very detailed report of what was going on and talked me through the best solutions. The job site crew, Ian A., Ian B., Ethan, and Justin were very efficient and personable. I couldn’t have asked for a better experience. They made a stressful situation for me and my family very smooth and I’m thankful for their work!
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Today, Tar Heel Basement Systems raised and stabilized my front concrete walkway, and it was an excellent contracting experience. The crew…
Today, Tar Heel Basement Systems raised and stabilized my front concrete walkway, and it was an excellent contracting experience. The crew of Jess W. And Zach B. were punctual, called in advance with their ETA, and were professional and competent at their craft. They explained what they would be doing, completed the work being careful of my property, and ensured my satisfaction with the finished repair. I highly recommend them for concrete lifting and stabilization.
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We had some downspouts installed. I’ll admit the first work that was done was apparently done incorrectly by one of the installers because …
We had some downspouts installed. I’ll admit the first work that was done was apparently done incorrectly by one of the installers because we had worse problems and the work in general is not what I expected. (Based on previous and unrelated work by the same company). However, once it was brought to the company’s attention they responded quickly and stood behind their commitment and returned to handle repairs correctly. So far we are pleased with the repaired work..esthetically. We will need some rain before I can speak to resolution success.
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Tim Martin was very professional and informative. He helped me understand the issue with my home and how to fix it.I highly recommend Tim…
Tim Martin was very professional and informative. He helped me understand the issue with my home and how to fix it.I highly recommend Tim for your crawlspace needs.
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Brian C, John C, and Nester did a wonderful job on our crawl space. Friendly, respectful of property and courteous! Answered any questions…
Brian C, John C, and Nester did a wonderful job on our crawl space. Friendly, respectful of property and courteous! Answered any questions we had in detail. I highly recommend Tarheel Basement Company.
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Jackson was very thorough. Explained everything very well. Great experience working with Jackson. Tar Heel Basement is a very good company…
Jackson was very thorough. Explained everything very well. Great experience working with Jackson. Tar Heel Basement is a very good company that does excellent work.
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Juan & Alex did a remarkable, professional, and quick job. Communication was excellent throughout and the process exceeded expectations….
Juan & Alex did a remarkable, professional, and quick job. Communication was excellent throughout and the process exceeded expectations. Austin completed the original inspection & quote and walked me through the finance and contract. Highly reccomended.
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I contracted with Tarheel Basement Systems to place a drain system in my basement which has been damp and gross for years. Robbie, Terrence,…
I contracted with Tarheel Basement Systems to place a drain system in my basement which has been damp and gross for years. Robbie, Terrence, and Keaton were prompt, courteous, and efficient. Robbie explained the system in a way that I understood. After they were done they cleaned up thoroughly. The process from start to finish was well-managed and there were no hidden charges or pressure for add-ons.
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I posted the wrong post on here. It was meant for a different company. This is a great company.
I posted the wrong post on here. It was meant for a different company. This is a great company.
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Tarheel Basement is a very professional company with employees who are knowledgeable, communicative, and efficient. Tyler and Noah were…
Tarheel Basement is a very professional company with employees who are knowledgeable, communicative, and efficient. Tyler and Noah were thorough and meticulous in their inspection and work on our basement installation. I highly recommend Tarheel Basement for anyone needing basement/foundation work.
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Corey and the lads were fantastic. Very solid work and kept me updated the whole time. Corey and I went through the entire crawlspace at…
Corey and the lads were fantastic. Very solid work and kept me updated the whole time. Corey and I went through the entire crawlspace at the end and he answered all of my questions and explained everything.
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Gary Hacker and Robert Hacker have been efficient, polite, and good communicators. They performed the job with virtually no mess for us,…
Gary Hacker and Robert Hacker have been efficient, polite, and good communicators. They performed the job with virtually no mess for us, cleaning and straightening each day before they left. Thank you, Tarheel.
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Charles, Steph, and Chris did a great job on my crawlspace encapsulation. Really appreciate the excellent service and communication!
Charles, Steph, and Chris did a great job on my crawlspace encapsulation. Really appreciate the excellent service and communication!
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The installation team was terrific to work with. Juan, the leader of the team, was exceptionally professional and very informative…
The installation team was terrific to work with. Juan, the leader of the team, was exceptionally professional and very informative throughout the process. Alex and Hayden were also very professional and upbeat – very dedicated to ensuring the job was done to the high level of the Tar Heel expectation. Nice work gents!
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Very professional.Jess has excellent communication skills!
Very professional.Jess has excellent communication skills!
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Great company and service!! Charles, DJ and Noah completed encapsulation on our crawlspace, and they did an excellent job! They were…
Great company and service!! Charles, DJ and Noah completed encapsulation on our crawlspace, and they did an excellent job! They were extremely professional, nice and efficient. Highly recommend using this company!
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Jacob C and Terrence A did a fantastic work. Came in the morning went over what they would be doing asked if I had any questions also…
Jacob C and Terrence A did a fantastic work. Came in the morning went over what they would be doing asked if I had any questions also answered my questions. Did what they said they were going to do cleaned their mess up. In the end showed me around the house asked again if I had any questions or concerns. Those two were very professional and caring about our property. You can’t hardly tell they were at my home. K Walsh
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No service better than that provided by John. Austin and Chris. They all were top notch, keeping me informed about their progress during…
No service better than that provided by John. Austin and Chris. They all were top notch, keeping me informed about their progress during the job. My personal QC inspection revealed top quality workmanship.
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Mike z.tae s.lawrence b they did a very good job
Mike z.tae s.lawrence b they did a very good job
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Mike Jones and Aaron Forbis just finished encapsulating our crawl space. They were great; professional, informative and friendly. They made …
Mike Jones and Aaron Forbis just finished encapsulating our crawl space. They were great; professional, informative and friendly. They made sure we understood the process and the finished product. Highly recommend them!
Basement Waterproofing Solutions
Basement leaks can be a challenge to remedy, but you can feel confident in knowing these and other basement problems will be properly handled by the best in the business. Our comprehensive waterproofing system – including interior drainage, a sump pump, a vapor barrier, and a dehumidifier – can handle the toughest leaks and permanently waterproof your home.
AquaStop™ Basement Sump Pumps
AquaStop™ Sump Pumps effectively remove basement water, ensuring a dry space. Trust Tar Heel Basement Systems for expert installation.
Basement Dehumidifier
Tar Heel Basement Systems offers state-of-the-art AquaStop™ Air Systems, ensuring a dry, comfortable, and healthier environment.
WallSeal™ Basement Wall Vapor Barrier
Tar Heel Basement Systems is at the forefront of controlling basement moisture. Discover how a wall vapor barrier can help.
BasementGutter™ Interior Drainage System Installation
Trust the BasementGutter™ interior foundation drainage system to effectively and reliably address your basement water issues.
Is Basement Waterproofing the Right Solution for me?
Basements can be damp, dark, smelly, and saturated with water. Many homeowners avoid their basements and think of them as “out of sight and out of mind” for those reasons. But this can put your health and your family’s well-being in danger.
Wet basements are the perfect homes for pests, mold, and musty odors, which can be detrimental to anyone in the house with asthma, allergies, and other breathing problems. Why put your loved ones’ safety at risk and waste a perfectly good space? Properly waterproofed basements can be used for secure storage, a movie or game room, extra living space, and much more.
Before moving in the comfy couches, big TVs, or storage bins, make sure these items will not sustain water damage or other ill fates by protecting the area with quality waterproofing solutions. The products we offer at Tar Heel Basement Systems include an interior drainage system to intercept any leaking water from the walls and floor, a sump pump to remove this water from the basement, a vapor barrier to prevent moisture and vapor intrusion from the walls, and a dehumidifier to control humidity. All these solutions work together to keep your home safe and dry, and everything can be customized to meet your specific waterproofing needs.
FAQs
We’ve saved the best concern for last. This is one of the most commonly asked questions we hear from homeowners. And rightly so. Your home is the most significant investment you’ll ever make, and you want to be sure you’re using quality solutions to protect it.
Homeowners can expect to spend an average of $4,000 on basement waterproofing, with different projects ranging from $2,000 to $10,000. And the return on investment from basement waterproofing is estimated to be around 30 percent. But when you think about it, the health and structural and safety benefits, as well as peace of mind you’re investing in, are priceless.
Every home is different, and every project calls for different solutions. That is why we cannot offer you a ballpark estimate over the phone. It’s important for one of our inspectors to physically visit your house to better understand what is going on. We are able to customize solutions specific to your repair needs. Your inspector will take into consideration your repair goals, the severity of damage or problem areas, square footage, and your budget. It’s not just a “one size fits all” fix.
Contacting us for an expert opinion is your best way to go. We will not try to throw bandages on the problems, push you to buy unnecessary products, or provide sub-standard quick fixes.
We install only the very best solutions that are proven to permanently address your wet, leaking basement once and for all. It’s our commitment to you and your family. The products we use are manufactured in the USA and are designed to work together to give your basement complete protection.
Our professional team will work with you every step of the way to design the best basement waterproofing system to perfectly fit your home’s repair needs.
These are the solutions and how they work:
- Interior Drainage System – The best way to waterproof a basement involves interior drainage channels. To collect seeping water from your walls and floor, we’ll place BasementGutter™ in the sub-floor throughout the basement’s perimeter. We also can place grated drainpipes in the floor in front of stairs and walk-out access points and tie these sections into the rest of the BasementGutter™ system. Water that is collected by these specially designed systems is then directed to a sump pump system. We also can use grated drainage
- Sump Pump System – Once the leaking water is collected, it needs somewhere to go other than back onto your floor. Our interior drainage systems discretely direct this water to a reliable sump pump system to be pumped out of the basement and away from the house. We have a variety of SafeDri™ sump pump systems to meet your waterproofing needs – the SafeDri ™ Pro X Premier Sump Pump System, SafeDri ™ Battery Backup System, SafeDri ™ TripleSump ™ Pump System, and SafeDri ™ Pro Crawl Space Sump Pump System.
- Dehumidifier – For a truly safe, dry, and healthy space, you also need to condition the air. Our powerful dehumidifier unit is energy-efficient in cleaning and filtering the air, controlling moisture and humidity, eliminating odors, and reducing potential mold growth. Unlike convention dehumidifiers, our unit is self-draining and can be directed to perimeter drainage or sump pump systems so there are no buckets to have to worry about emptying.
- Frozen Discharge Line Prevention – Water being pumped out of a basement by way of a sump pump system exits through discharge lines. The lines outside the house could potentially freeze or become blocked, and this allows water to flow back into the basement. To prevent this from happening, we can attach the FreezeGuard™ outlet to the exterior sump pump discharge line.
- Crack Repairs – We can seal and repair any wall cracks to prevent water intrusion. Our foundation repair solutions may also be needed for significant cracking and wall movement.
Now are you ready to take back your home and make it a better place for your family to live and grow? As you start to plan for your repairs, you might be eager to run out to your neighborhood home improvement store to gather supplies. You may be very handy and capable of fixing different things around your home, but waterproofing a basement is not something you and a friend can tackle in a weekend. These types of repairs are serious work and are best left to professional contractors.
There’s nothing to stop you from applying something like a sealant or paint to your walls, but these materials are only temporary quick fixes that will not permanently solve your leaking water issue. Sealants and paints will pop and flake, indicating a lingering moisture problem. Water also can find another way in because it follows the path of least resistance.
Instead of wasting money on fast fixes that you’ll only have to spend more time and money reapplying, fix your wet basement the right way the first time around with trusted solutions from a reliable contractor.
We know it can be intimidating working with someone you don’t know, and you’ve probably heard stories from friends and family members who had awful experiences with contractors. So, it’s understandable that you’d feel wary of working with a contractor yourself. But don’t let that totally influence your decision.
Before hiring a contractor, make sure you do your homework and are comfortable with who you bring into your home. Ask for reviews; references; proof of insurance, licenses, and other certifications; a written contract; and examples of work that has been completed.
Now that you’ve read about potential problems in your basement and how they got there, aren’t you ready to get rid of them? Why would you want to live in a wet, uncomfortable house and subject your family to harmful conditions? There are so many ways you and your family can benefit from wet basement repair. Here are just a few of the perks:
- Better Health & Quality of Life
Mold loves nothing more than wet, damp, and dark areas like basements. So, if you’ve got any kind of leaking or standing water in your basement, chances are you’ve got mold growing there, too. Half of the air you breathe comes from below-grade areas like basements and crawl spaces. So, if there’s mold in these areas, it’s also circulating in the air throughout the rest of the house and affecting you. This can lead to and worsen health problems like asthma, allergies and respiratory issues. By having a properly waterproofed basement, you are eliminating the chance for mold to thrive and investing in the health and safety of everyone in the home. Having a trusted dehumidifier installed also helps control moisture and humidity, as well as improve overall air quality.
- Enhanced Structural Stability
Leaking water also affects your home’s structural integrity. If you have block foundation walls, water can easily saturate and seep through the porous material and find its way inside through any crack or gap. If water has nowhere to go, it starts building up inside the walls. Coupled with hydrostatic pressure, this results in an unsafe mess. Another issue we’ve run into is wooden floors and supports affected by dry rot. Don’t subject your loved ones to an environment that could cave in at any time. When you have your basement properly waterproofed, you also are ensuring a longer lifetime for your home.
- Improved Energy Efficiency
Below-grade areas like basements are naturally cooler, but any leaking water also can cause more of a temperature drop. This will lead to more running time for your furnace, and higher heating bills. And during warmer, humid days, the air conditioner will be over-worked as you try to keep your house cool. Having reliable waterproofing and dehumidification solutions to protect your home also will protect your wallet by lowering your energy bills.
- Increased Real Estate Value
Many different factors can affect a home’s real estate/resale value, but it’s important for you to be aware of the condition of your home regardless. This includes any issues with water seepage, dampness or standing water in the basement, drainage on the property, and flood hazard. Homeowners in North Carolina who are selling their house are required to complete the State of North Carolina Residential Property and Owners’ Association Disclosure Statement to the best of their ability. Being honest about any known issues when it comes to leaks and waterproofing sets clear expectations regarding the quality and condition of the home. Buyers expect a dry basement.
An unpleasant smell in your basement makes your home less comfortable to live in. That doesn’t mean that your home’s unlivable, though. How can a musty smell in your basement impact the stability of the rest of your home?
Musty Smells and Greater Water Damage
Musty smells aren’t pleasant to deal with, it’s true. They can prematurely age your home and make your entertaining areas less pleasant to spend time in. Mustiness tends to indicate more than just your home’s age. It also serves as an indicator of greater damage throughout your home.
The longer you allow mustiness to reside in your basement, the more likely it is that your basement is going to take on structural damage. That mustiness, as mentioned, is moisture. That moisture can get absorbed into your home’s structural supports, where it can weaken them or otherwise contribute to the hydrostatic pressure in your basement. The longer this kind of damage sits, the worse it gets. If you choose to forgo essential repairs, then you may find yourself several months down the line dealing with a cracking chimney or even a sinking foundation.
Unpleasant Smells and the Value of Your Home
It isn’t impossible to sell a home with basement damage. It’s not even impossible to sell a home with a musty smell. It is, however, much more difficult to do this kind of work. For starters, you’re going to have to list any damage your home’s taken on in your home’s listing. There’s no hiding basement damage, no matter how inconsequential you may think it is.
Not only will word of a damaged basement make your home more difficult to sell, but it will also reduce the overall value of your home. While you can sell a home with persistent musty smells, you’re going to have to convince future buyers to take on the challenge of repairs. To do so, you risk losing up to 30 percent of your home’s market value to what are effectively reparations. If your primary concerns lay with the cost of repairs, it’s important to compare and contrast what you might spend on said repairs versus what you might lose when you eventually go to sell your property.
A sump pump is a kind of drainage system that collects water into a pit and then pumps it out of and away from the foundation. It’s a perfect device for homeowners who have basement flooding problems and need to keep that part of the house as dry as possible. If you already have a sump pump in your basement, you should know that it may not be enough to have just one.
Living in Northern North Carolina means that your property probably sees a lot of water. It would be worth investing in a second or even a third pump for your sump pump in order to keep up with the incredible amounts of water that flows around your foundation. If your sump pump gets overworked because of all the water it has to continuously pump, it will have a shorter lifespan and malfunction sooner than it should. When this happens, your basement will quickly flood, and the structural damages as a result of that failure will cost more than a second pump. All of the sump pumps in our SafeDri™ series can all be installed with a backup battery system that will guarantee a dry basement at all times.
If you’re unsure if you need another pump, simply observe your sump pump during the summer. Summer is the rainiest season in North Carolina, so watching the sump pump when it’s at its most active will give you all the information you need. If the water is flowing into the pit at an excessive rate, you need to invest in another pump. Doing so will ensure that the device functions for years without failure.
Why is Basement Waterproofing Needed?
Basement waterproofing is a necessity in any home built in areas with high humidity and frequent rain. This helps your home stand up to wet weather and protect it from water and vapor intrusion. Here are some common reasons why your home may need a quality waterproofing system.
Environmental Factors
North Carolina is known for its red clay soil, but it wreaks havoc on homes. Clay is an expansive soil that becomes easily saturated and holds onto water. Since areas like Raleigh and Winston-Salem experience frequent rain year-round, this adds fuel to the fire. Overly saturated soil creates hydrostatic pressure that is exerted on foundation walls and leads to cracks and leaks, and even basement flooding and wall collapse.
Real Estate Value
A wet, moldy basement can impact the sale and overall value of your home. Many buyers in today’s competitive market want turnkey houses free of problems, and a nasty basement can be an instant turnoff. If you don’t want to deal with a water-damaged basement, why would potential buyers? It’s best to have the basement properly waterproofed to protect and even boost your home’s value.
Air Quality Throughout Your Home
Because of the stack effect – the movement of air in your home from bottom to top – about half of the air you are breathing in your house comes from the basement. If your basement has high humidity, musty odors, mold, and pest droppings, all those things are circulating in the air throughout the rest of your home. Not only is this unnerving to think about, but these hazards can be dangerous for anyone in the household, especially those with breathing problems.
Common Basement Waterproofing Tips & Mistakes
In our almost 20 years in the basement waterproofing and foundation repair industry, we have heard and seen it all. But we are committed to educating homeowners just like you, as well as providing exceptional service and trusted waterproofing solutions.
Helpful Basement Waterproofing Tips:
- Invest in a Quality Dehumidifier: Homes in areas like Stokes County and coastal Wilmington are no stranger to humidity. Having a reliable dehumidifier to control moisture and humidity in your basement is essential. Conventional units are not built for larger areas like basements. But at Tar Heel Basement Systems, our energy-efficient, self-draining dehumidifier can stand up to the challenge without breaking the bank or negatively impacting your energy consumption.
- Monitor Exterior Drainage Systems: While the waterproofing system we offer is installed inside your basement, it’s important to keep an eye out for your exterior systems. This includes your gutters and downspouts. If either of these pieces is clogged, damaged, or allows water to collect near your foundation, basement leaking and damage can quickly develop. Make sure you check and clean your gutters and downspouts at least twice a year, and angle downspout extensions and landscaping away from the house.
- Trust Local Waterproofing Experts: Our professional team has years of experience in the industry, and we know exactly what challenges North Carolina basements face and how to fix them. Our specialists will complete a thorough inspection inside and outside your home, recommend the best solutions tailored to your home’s unique repair needs, and treat your home as their own as they install these products to keep your home protected.
Mistakes to Avoid When Waterproofing Your Basement:
- Installing DIY Solutions: There are many areas of your home that can benefit from DIY projects, but your basement is a delicate, tricky area. Many repairs like “waterproof” paints and sealants available at big box stores are only temporary patches and do not address the root of your basement problems.
- Not Investing in a Comprehensive Waterproofing System: While every basement is different with their own requirements, only having one piece of the waterproofing puzzle is not going to keep your home dry. Sump pumps are a great solution for many homes, but they also must be coupled with an interior drainage system to be fully effective. Moisture may still be an issue, so it’s important to have a reliable dehumidifier and even a vapor barrier installed as well.
- Hiring a General Contractor Instead of a Waterproofing Expert: Your home might need various projects to keep it in tip-top shape and hiring a general contractor to complete all the work is an option. However, while general contractors are “jacks of all trades,” they may not be certified professionals who specialize in basement waterproofing. For help with problems like a wet basement and musty odors, it’s important to select local waterproofing experts like our team at Tar Heel Basement Systems who are knowledgeable about everything related to basements.
Providing Expert Basement Waterproofing in North Carolina
Pennsylvania trusts Tar Heel Basement Systems for reliable basement waterproofing, crawl space, foundation, and concrete repair services. Contact us for a free inspection!
Top Cities We Serve
Our Locations
3400 Walsh Pky, Suite 220
Fayetteville, NC 28311
611 Summit Ave, Suite 5
Greensboro, NC 27405
208 Millbrook Rd. Suite C
Raleigh, NC 27609
8005 Knightdale Blvd
Knightdale, NC 27545
2155 Enterprise Dr. NE
Leland, NC 28451
2910 Griffith Rd
Winston-Salem, NC 27103