Tuesday, June 17th, 2014
The Boone and Blowing Rock Chambers of Commerce came together to host a Customer Service Seminar for many local High Country businesses. An array of small businesses- from home improvement contractors to outdoor adventure guides- showed up to listen to speaker, Russ Seagle, speak on the best customer service practices among businesses. Russ is with Premier Entrepreneurship Group and has been offering seminars, workshops, training and consultations to small businesses for more than 15 years.
In Russ’ presentation, Every Customer a Guest; Every Employee a Concierge, he discusses skills that every customer service expert should have, the cost of providing bad service, common customer frustrations, simple service basics and much more. Although Tar Heel Basement Systems already has a “WOW” Customer Service Program instilled within the company, Tar Heel’s management team attended the seminar, keeping in mind there is always ways to improve and go the extra mile for our customers. Paula Abdula said it best when she stated, “there’s no traffic when you go the extra mile.”
Tar Heel Basement Systems Owner, Pete Burgess, obtained quite a bit of valuable information from the seminar, noting Russ’ comments on the 3 things that all customers remember: your attitude, your promises and how you handle issues. Team Tar Heel is having a company-wide training at the end of June to emphasize this, along with many more of Russ’ key points from the customer service workshop, to ensure that our employees continue to improve and “WOW” our customers each and every day.